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Community & Customer Success Role

$35k – $52k • 0.1% – 0.3%
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Metigy delivers Decision Support for SMB Marketers. Via our product platform, Metigy helps customers set their marketing objectives, and we use ML and AI to deliver insights and Actionable Recommendations they can use to run highly-effective real-time marketing. Essentially we provide the strategy to make sure our customers make better marketing decisions.

We are already building the World's largest community of forward-thinking marketers, and through our recently announced partnership with Optus, this is set to move even faster during 2019.

You will be an important part of our Growth Marketing Team and you will be highly involved in making sure our customers have a great experience, at all points in their relationship with us.

What will you need to succeed?

High level of computer competency (you don't need to be a programmer but you do need to be able to work across multiple systems simultaneously)

Confident and articulate written and verbal communication, with the desire and ability to create an outstanding member experience for our Marketers

Very strong people skills; you will be part of a growing and integrated team that will require both regular teamwork and an ability to understand and connect with customers and find solutions.

Driven and self-motivated. You need to be a self-starter and have the ability to solve problems as they arise.

Energetic and enthusiastic. We operate at a high intensity, with a high level of accountability.

A desire to learn. Be a person who is constantly looking outside for new and better ways to do things.

The Opportunity:

This is a permanent full-time role and your opinions will be respected and your contribution and commitment, appreciated.

Find out more about us at metigy.com
check out this and other roles in our careers section: metigy.com/careers/position/customer-experience-support

Meet your team

People you would work with in this role

David Fairfull

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CEO & Co-Founder at Metigy.com. 3rd start-up. Former Partner We Are Social. AsiaPac Regional Director McCann-Erickson. Founder Brave Design Group

Gregory Brine

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Co-founder and Chief Product Officer at @Metigy, bringing Artificial Intelligence Marketing Strategy to businesses. Father, cyclist and #LEGO nut

Thiago Zandonai

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Worked at Metigy

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