The online retailer of music merch
Industry Operations Manager$70k – $100k
Merchbar is the online retailer of music merchandise and vinyl. We help fans discover and buy 100% authentic products from their favorite artists, and support artists by growing their online merch sales.
We’re Spotify and YouTube’s worldwide physical merchandise partner and power product listings for tens of thousands of artists that reach more than 1,000,000,000 fans each month.
Behind the 100,000 (and growing) artists on Merchbar is a global network of merch companies, labels, suppliers and logistics networks. With these relationships comes technical coordination, documentation development, promotional strategy, sales opportunities and marketing initiatives, all of which need extensive data analysis to inform our decision-making within Industry Operations and Merchbar as a whole.
The Industry Operations Manager is not only responsible for helping to initiate and maintain important relationships across artists, management, record labels and suppliers globally, but will also be key in working with these groups to develop and integrate products into the Merchbar ecosystem.
We welcome people from all backgrounds ready to advance human connection through music and culture.
The Industry Operations Manager will work with Merchbar and their suppliers and partners, as well as independent artists to ensure that products, promotions and cooperative marketing efforts are in alignment and operating efficiently. The position will also develop pivotal data analysis and reporting that will assist our Company-wide decision-making.
CORE ACTIVITIES INCLUDE (there are no normal days, here’s sampling of the buffet)
- Partner product integration and metadata quality assurance
- Reporting and data analysis
- Documentation development
- Day-to-day interaction with key partnerships
- Coordinating marketing and sales promotions with partners and internal stakeholders
- Developing and managing a scalable system to address partnership requests and inquiries
- Other duties as required
- Low to medium-level technical troubleshooting with partners
AREAS THAT PLAY TO YOUR STRENGTHS (all the responsibilities we'll trust you with)
- Hard work + smart work
- Willing to roll up your sleeves, but always have an eye out to optimize processes and enhance effectiveness.
- Clear, concise, accurate and efficient written communication
- Top notch time management and organizational skills, including efficiently disseminating information to colleagues
- Enthusiastic, energetic and positive attitude
- High EQ, including an ability to read and navigate situations involving multiple stakeholders, understanding their interests and motivations.
This role involves significant rolling-up of sleeves, making things happen and optimizing for impact, and collaborating internally throughout the Merchbar organization. This is not a hang-out backstage and “build relationships” role.
Music industry experience is not required.
- Fluent in Excel and/or Google Sheets
- Ability to create customer-ready presentations from existing templates
- Working knowledge of technical systems, APIs and integration points
- Proven ability to navigate complex stakeholder relationships
- Google Analytics, Slack, working-level statistics, etc.
YOUR EXPERIENCE INCLUDES: (proven performance in)
- Experience working within a software company or working with technical teams to create and/or leverage software to solve problems
- 3-5 years of Operations, consumer product sales or eCommerce experience
- Data analysis and spreadsheet-based reporting
- Ability to create customer-ready presentations from scratch
- Previous success within a distributed team
- Flexible, non-US applicants considered
- Ability to spend significant portion of week working during classic ET/PT work hours.
Merchbar at a glance
Merchbar focuses on E-Commerce, Mobile Commerce, and Marketplaces. Their company has offices in San Francisco. They have a small team that's between 11-50 employees. To date, Merchbar has raised $1M of funding; their latest round was closed on December 2014.