Helping every student succeed.
University Relations Director (Account Manager)
About Mentor Collective:
Mentor Collective is the leading provider of mentoring programs and the #1 best small company to work at in Boston (https://www.builtinboston.com/companies/best-small-places-to-work-boston-2020). We partner with universities to design, manage, and assess programs that give all students access to a relevant near-peer mentor. Learn more about our culture here: https://www.mentorcollective.org/join-the-team/
The University Relations Director is responsible for building relationships with our C-level partners, University Presidents, Provosts and Deans, to ensure that universities experience success when they utilize Mentor Collective. Our partners are at the heart of everything we do at Mentor Collective and with outstanding customer satisfaction scores, renewal rates and most importantly program outcomes, the Partner Success and Account Management team is the epicenter of our company.
Are you motivated by the mission of helping universities improve the experience and outcomes for every student? Do you love navigating complex client relationships to offer new programming? Does the opportunity to build new relationships and form new partnerships get you out of bed in the morning? Are you a seasoned Account Manager or Sales Executive, motivated to help grow an impactful Ed Tech business? We’re looking for a creative problem solver; someone who is goal-orientated; an expert communicator and strategic thinker; data and results-driven; and someone who is comfortable working in ambiguity.
Why is this role important?
Our strategy is to partner with one college at a university and then expand to the rest of the institution. We've had immense success with delighting our partners and retaining our existing partnerships (70 NPS) and now we are ready to turn our focus to expanding our programs within the institutions we serve. The Account Manager will be responsible for renewing and growing our impact at the institutions in their portfolio.
The person in this role will report to and work closely with the Head of Partner Success, to help us develop and execute a repeatable process for account expansion
Vision for this role:
- The Account Manager will be responsible for building and maintaining relationships with C-level decision makers at the schools we serve.
- The Account Manager will be responsible for helping to ensure that Mentor Collective meets and exceeds its targets for annually recurring revenue
- The Account Manager will work cross-collaboratively with leaders across the company, including the CEO, Head of Partner Success, Head of Product and Head of Sales to champion our customers’ voice and needs, playing a significant role in helping us to refine and deliver on our GTM strategy
This position affords ample opportunity for learning and professional development. While no day will be the same, you might find yourself…
- Crafting and delivering a presentation to the leadership team of a top national university, showing how mentorship can help impact their students
- Creating an account plan for how we will reach important decision makers at other colleges to discuss new partnerships.
- Using excel/google sheets to analyze data to help our partners understand the impact of our program.
- Talking to our partners about their goals, so you can propose new programming that will help them reach more students and grow our business.
- Owning a revenue and renewal rate goal.
- Owning a cross-sell lead generation goal.
- Leading an internal meeting with your counterparts on the Partnerships team to explore the best way to reach a Dean of engineering, or the Mentorships team to make sure our programs are on track to achieve our admin's goals.
- User-testing a new feature and giving feedback to the product and engineering team.
Travel: This role requires some travel to visit our partner schools and dependent on season can be up to 30% of time
- 7-10 years work experience, with a minimum of 3 years Higher Education Strategic Account Management work, or management consulting experience, preferably within education, government or nonprofit space
- 1-2 job experiences in a role with a revenue responsibility (sales, account management, customer success).
- Experience building effective relationships with C-level decision makers within Higher Education
- Experience managing complex projects with many stakeholders.
- Outstanding written and verbal communicator
- Solutions-oriented: you draw energy from helping people overcome challenges.
- Strong organizational skills and flawless follow-through: if you say you’re going to do something, you do it (and more!).
- Comfortable talking with all types of school personnel, from college presidents to student advisors.
- Excited to work in a rapidly-growing startup and tackle a variety of work. Comfortable with ambiguity.
Bonus points if you have experience with:
- Working in Higher Education as a senior administrator
- Experience working with Startups.
- Enterprise Sales, consulting, or account management within Higher Education
- Experience founding and leading new teams
- Health, dental, and vision benefits
- Student loan benefits
- 401k benefits
- Centrally located office (downtown crossing) with free office gym access
- Unlimited PTO
- Flexible work schedule, ability to work remote while traveling, ability to set work from home days/schedule
- Annual salary increases beyond the cost of inflation
- Flexible professional development budget
- Quarterly 360 feedback sessions
- Parental Leave after one year (8-weeks paid for primary caregivers, 2-weeks paid otherwise)
- MBTA transit perk
Annual compensation includes a combination of base salary, commission, bonus, and equity.
Apply: To help us manage the high volume of interest on AngelList, please send inquiry emails with a resume and coverletter to George Boyar at email@example.com
You are welcome at Mentor Collective!
We mean it when we say everyone deserves a fair shot at success. Mentor Collective welcomes any and all people, embracing their age, race, gender identity, sexual orientation and expression, physical or mental ability, ethnicity, nationality, culture, religion and perspective. We want to create an inclusive and equitable work environment that reflects the very students and universities we serve.