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Wellness, for dogs.

Product Support Lead

$40k – $80k
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* You’ll manage customer relationships as the front line of our radically innovative brand. You’ll influence brand strategy, voice, and product prioritization.
* You’ll interface directly with customers, both in person, via text, and over email.
* You’ll work cross-functionally to implement new support systems as we grow from an 8 person team to a 50 person team.
* You’ll define, track, and communicate performance data (KPIs, Viral Coefficient, Community Strength) and influence our community development strategy in the next 6 mo, 1 yr, and beyond

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