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Bringing AI to the housing industry.

Customer Success Associate

$60k – $70k • No equity
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About the role

MeetElise is growing quickly and you’ll be engineering a customer success process that will support growth to our first million apartments and beyond and help our customers fundamentally change their businesses.

Here are your core objectives:

Onboard and serve over a million apartments.

* Make every onboarding and customer support interaction an exceptional experience for our customers.
* Determine how to prioritize competing customer requests. 
* Suggest and implement process improvements to significantly reduce the time MeetElise spends onboarding and supporting each customer.
* Provide ongoing quality assurance for each customer.

Gather and distill insights from our customers about how to make our products better. 

* Build strong relationships with our customers. 
* Discover the greatest pains that our customers and end users have and problem-solve for long-term solutions.
* Get regular feedback from our customers so we’re constantly getting better and building the right things.

About you

We’re much more interested in someone who is hungry to learn and perform than someone whose resume checks all the boxes. 

We’re looking for someone who

* Is excited about providing customers with an exceptional experience and solving the housing industry’s pain points with AI.
* Loves improving processes and knows how to prioritize.
* Is constantly experimenting to make things better.
* Is excited to join a small team and pitch in anywhere, and doesn’t get discouraged by challenging problems.

Experience qualifications

* 2+ years in customer success
* Bachelor’s degree

Nice to haves include

* Experience at a B2B startup.
* Experience in real estate.

Why join

Growth and impact. 

It’s not often that you can get in on the ground floor of a funded startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you. Collectively, we’ll be figuring out the path to serving millions of apartments.

While you’ll be personally growing, you’ll also have an enormous impact on MeetElise and the housing industry. As one of our founding team members, you’ll have a seat at the table as we’re determining company strategy and creating the best customer experience.

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