Software to understand and improve the customer experience
Senior Manager, Workplace Services
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.
At Medallia we hire the whole person, not just a part of them.
The TeamJust as Medallia always focuses on the customer, Medallia offices focus on the Medallian. From state-of-the-art construction projects to nutritious food and beverages, the Workplace Services team builds environments that keep Medallians feeling inspired and energized. We're a team of inquisitive and energetic professionals that are constantly searching for new ways to improve workplace efficiency and make Medallia a great place to come to work every day.The RoleWith an average of 2,100 hours spent in the office each year, our environment needs to be one that Medallians feel comfortable in as well as a place that fosters collaboration, creativity and growth. In this role you will be creating and maintaining this environment while providing an exemplary level of service to all Medallians. Reporting to the Global Head of Real Estate and Workplace Services, the Senior Manager of US Operations will have operational oversight of all US offices. This position will be based in our Pleasanton office and expected to travel to all other offices within the US. You will be responsible for everything from daily operations & vendor management to office moves and partnership on future site selection. A desire to work in a constantly evolving environment and a drive to create empowering spaces and experiences is critical. You will bring a passion for people and the conviction that a life lived in service is a life well lived.
- Develop and manage a team of office//workplace managers//coordinators in multiple US office locations to provide an energizing employee experience where our employees can do their best work.
- Build strong internal relationships with Medallians, office stakeholders; specifically, Legal//Finance, IT, and People & Culture to foster a positive employee experience + meet regularly with business stakeholders to understand Medallia’s operational needs by team and by site.
- Lead and assist teams in the management of all maintenance programs including but not limited to: MEP, FLS, space planning, food & beverage, transportation, health & safety.
- Oversee and execute on target financial budget of various sites; partner with Finance to track monthly and quarterly metrics.
- Responsible for the management of vendor service contracts, periodic and ongoing performance & financial review, conducting RFP’s, and assuring performance of team, including service providers.
- Act as project manager to and//or assist in the identification and selection of contracted project managers to develop & deliver relocation projects.
- Implement and manage post COVID-19 physical space protocols as determined by local/federal governments and Medallia policies & procedures.
- 5 years of experience working in workplace/real estate management
- 2 year of experience managing and developing a team
- Demonstrated proficiency in project management, strategic planning, asset and facilities management.
- Demonstrated experience in negotiation, including the ability to influence and partner with key stakeholders across the organization, and a track record of implementing organizational change by fostering collaboration and consensus building.
- Experience in a fast-paced, high-tech company developing a high-performing team
- Passionate and independent about finding challenges and seeking solutions
- Ability to consistently view a space with fresh eyes and a customer’s point of view
- Ability to consistently demonstrate warmth, kindness and humor no matter the situation or interaction
- You are always composed under pressure
- A consummate team player with a great sense of humor
- Strong communication skills
Medallia at a glance
Medallia focuses on SaaS, Enterprise Software, Loyalty Programs, Customer Service, and Software. Their company has offices in San Francisco, New York, Austin, Singapore, and London. They have a very large team that's between 1001-5000 employees. To date, Medallia has raised $325M of funding; their latest round was closed on February 2019.