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Software to understand and improve the customer experience

Sales Director, High Tech

$80k – $110k AngelList Est.
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Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

Medallia is the global leader in Customer Experience Management. Our mission is to create a world where companies are loved by their customers; where organizations see you as a person and not just their next sale. We do this by building a bridge between hundreds of companies and billions of customers, around the world, enabling access to your eyes, ears, and hearts, so they may design and deliver extraordinary experiences, every single day.

About our Sales Team

  • Medallia Sales brings our unique approach to Operational Customer Experience Management to enterprise customers across Financial Services, B2B, Telecom, Retail, Hospitality, and Automotive industries. Our team is responsible for winning the trust and building long-term relationships with our impressive customer base: 4 of America’s 5 largest banks, 6 of the 10 largest global Telcos, 5 out of the 10 biggest Fortune 500 retailers, 7 of the 10 largest global hotel chains, and 3 of the world’s top luxury car brands.
  • As a team of consultative Sales professionals, our mission is to create a legendary team and establish a reputation across enterprise software for sales excellence, career growth, and fun.

Responsibilities

  • As a Sales Director you will primarily target new business opportunities within assigned enterprise organizations in your vertical.
  • Research target accounts and develop prospecting campaigns. Dive deep in understanding their business and the potential for business alignment.
  • Go high-and-wide within enterprise organizations to understand the full scope of opportunity.
  • Lead entire sales cycle from initial opportunity creation to finalizing opportunity outcome. This includes prospecting campaigns, driving the discovery process at meetings with both prospects and clients, forecasting, selling with Value Framework, and ultimately closing the deal.
  • Engage with sales ecosystem and Medallia Partners in support of sales opportunities.
  • Participate in internal team meetings to collaborate with supporting ecosystem on opportunities, resolve customer issues, share best practices, and work with cross functional teams.

Minimum Qualifications

  • Proven top performer in a quota-carrying sales role.
  • Demonstrated experience creating opportunities within large or strategic accounts.
  • Demonstrated experience identifying key decision makers and building relationships and champions.
  • Intellectual curiosity & growth mindset.

Preferred Qualifications

  • Bachelor’s Degree or 5+ years of sales experience at a technology/SaaS organization.
  • Proven problem-solving ability.
  • Training in “solution”, “customer-centric” or “challenger” selling.
  • CRM system knowledge/experience.
  • Understanding of customer and employee experience management
  • Experience selling to High Tech Enterprise accounts

Medallia at a glance

Software to understand and improve the customer experience

Medallia focuses on SaaS, Enterprise Software, Loyalty Programs, Customer Service, and Software. Their company has offices in San Francisco, New York, Austin, Singapore, and London. They have a very large team that's between 1001-5000 employees. To date, Medallia has raised $325M of funding; their latest round was closed on February 2019.

You can view their website at http://www.medallia.com or find them on Twitter, Facebook, and LinkedIn.

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