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Sharing gaming moments should be as simple as IRL. We built the platform to enable that

Technical Customer Support

$20k – $52k • No equity
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WHAT YOU’LL BE DOING

Medal.tv is one of the fastest-growing consumer applications in gaming, backed by some of the same VCs as Discord and Supercell. Our users capture and share millions of videos every week. We have an aggressive roadmap ahead and things move quickly. We are building a world-class support team with diversified skills and backgrounds and looking for you who can help support this growth.

As a Technical Support member, you will be responsible for handling front-line, inbound support requests from our users. These support requests are related to a wide variety of support issues across the Medal.tv platform (desktop, mobile, web).

Additionally, you will:

  • Triage and resolve user issues across multiple channels
  • Work with members from our other teams to resolve user issues
  • Provides accurate and timely documenting of problems, notes, and resolutions for all incidents
  • Investigate and follow up on inquiries, responding and resolving in the most efficient manner possible
  • Communicate and escalate critical issues to ensure visibility among our engineering teams

ESSENTIAL SKILLS

  • Understand the ins and outs of the Medal platform and have been an active user of it
  • Proficiency with troubleshooting in Windows
  • Ability to prioritize tasks and manage your time effectively in an incredibly fast-paced work environment, i.e; not letting tasks pile up, staying ahead of our planned release schedules, or in-case support issues arise
  • Ability to take ownership of projects, be very pro-active and work at a high capacity with minimal supervision
  • Ability to communicate effectively in fluent English, both written and verbally, with customers as well as with internal engineers
  • Have a high degree of analytical and problem-solving skills – not only being good at it, but genuinely enjoy it!
  • Able to deal with user issues over a range of channels

BONUS

  • Proficiency with the Apple and Android platforms
  • Experience managing Discord servers
  • Experience managing social media accounts
  • Experience with ticketing systems like Freshdesk
  • Savvy to the direction of the gaming and content creation industry
  • Multilingual

WHAT YOU'LL GET

  • This is an hourly contractor position, starting out with 40-hour weeks during training and may vary based on volume
  • Your shift will most likely be 8 hours within the time range: 07:00 and 17:00 PST. Workdays will include weekend work.
  • $10-25/hour depending on experience and location
  • A flexible, laid back work environment
  • All the fun and frolics that come with working at a gaming company

WHAT YOU'LL HAVE TO DO NOW

We hope to hear from you! When you apply, please make sure to include:

  • Why you'd like to join our team and how you're using Medal today
  • A description of your professional experience (resume, LinkedIn profile and cover letter, or similar)

As a heads up, our typical recruitment process is:

  • Phone screening
  • Up to 4 interviews with different team members
  • Reference checks
  • Offer 🎉

If you made it all the way here, include “gg” in your note and we will give you a virtual high-five when we talk!

Location
Los Angeles CountyRemote
Hires remotely
Everywhere
Job type
Contract
Visa sponsorship
Not Available
Experience
1+ years
Hiring contact

Healthcare benefits

Full Medical for employee and two dependents. Full Dental and Vision for employee and all dependents

401k

Paid parental leave

20 weeks for primary caregiver and 12 weeks for secondary

Unlimited pto (4+ weeks standard)

Team retreats (post covid)

Medal at a glance

Sharing gaming moments should be as simple as IRL. We built the platform to enable that

Medal focuses on Social Games, Video Games, Mobile Games, and PC Gaming. Their company has offices in Amsterdam and Long Beach. They have a small team that's between 11-50 employees.

You can view their website at https://medal.tv or find them on Twitter, Facebook, and LinkedIn.

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