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A virtual clinic dedicated to women's and family health - expert care wherever and whenever needed

Director, Program Operations

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Maven is the leading women’s and family healthcare company. Named one of Fast Company’s “Most Innovative Companies,” Maven advances women’s health, family planning, and diversity in the workforce by empowering parents to plan or start a family while growing their careers. Employers love Maven because it helps lower their healthcare costs while improving their ability to attract and retain women and working parents. Founded in 2014 by Katherine Ryder, Maven has raised $88MM, and is backed by Icon Ventures, Sequoia Capital, Oak HC/FT, Spring Mountain Capital, Female Founders Fund, Harmony Partners, and individual strategic investors Reese Witherspoon, Mindy Kaling, Natalie Portman, and Anne Wojcicki. Learn more at www.mavenclinic.com.

Reporting to the VP of Growth, the Director of Program Operations will work cross functionally with sales and client success, product, engineering, and data teams in order to design, streamline, and manage processes to prepare for scale. This role also will require interface with both clients and users, as programs under management will include Maven’s reimbursement, breastmilk shipping, and the technical work required for client implementations. This role will require building an operations team, balancing additional headcount with gains in efficiencies through product and operational optimizations. Additionally, this will require inventory management and eventual outsourcing of the fulfillment of physical products.

As Director of Program Operations, you will:

  • Own multiple programs and operational processes crucial to Maven’s success from end to end
  • Work directly with Maven clients to ensure client and user needs are met within Maven’s technical capabilities
  • Build a team of operations professionals that will grow alongside Maven
  • Collaborate on forecasting and capacity models that ensure the team is appropriately staffed
  • Build and iterate on processes that scale with rapid growth
  • Work with data to build auditable, reportable processes to spot opportunities for investment
  • Communicate cross functionally to rally other Maven departments around your team’s goals, including shaping these program’s development roadmaps with product and engineering

You are a great fit if you bring:

  • 8-10 years of experience in program or operations management within tech companies
  • High sense of urgency and a bias for action; you thrive in fast-paced environments
  • Strong experience in team building and management (manager of teams of 5+)
  • Fluency in use of business intelligence platforms (Looker is a plus)
  • Demonstrated success in working at a scaling organization
  • Adeptness in setting and managing client and user expectations
  • Excellent critical thinking and experience making data-driven, results-oriented decisions
  • Strong communicator and track record of successful change management
  • Entrepreneurial spirit and confidence in self-starting

Healthcare

Choice of great medical, dental, and vision insurance plan options, including a plan for which the premium for employees is 100% covered by Maven

Retirement

401(k) plan

Parental leave

12 weeks parental leave and 2 weeks flexible time upon return

Unlimited pto

Unlimited paid time off

Snacks & happy hours

Bottomless office snacks and regular happy hours

Fitness reimbursement

Monthly stipend for your choice of wellness benefits

Professional development

Annual professional development stipend

Company retreat

Annual company offsite

Team lunches

Weekly team lunches and bagel breakfasts