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A virtual clinic dedicated to women's and family health - expert care wherever and whenever needed

Client Success Team Leader

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Maven is the leading women’s and family healthcare company. Named one of Fast Company’s “Most Innovative Companies,” Maven advances women’s health, family planning, and diversity in the workforce by empowering parents to plan or start a family while growing their careers. Employers love Maven because it helps lower their healthcare costs while improving their ability to attract and retain women and working parents. Founded in 2014 by Katherine Ryder, Maven has raised $88MM, and is backed by Icon Ventures, Sequoia Capital, Oak HC/FT, Spring Mountain Capital, Female Founders Fund, Harmony Partners, and individual strategic investors Reese Witherspoon, Mindy Kaling, Natalie Portman, and Anne Wojcicki. Learn more at www.mavenclinic.com.

Maven is looking for a high energy, passionate, and experienced Client Success Team Leader to lead and coach Client Success Managers that manage our Enterprise and MidMarket accounts. Our thought leadership and consultative approach is one of our biggest strengths - we act as advisors and agents of change to our customers and we bring back their feedback requests to the rest of the team. We invest time in understanding our customer’s business needs and ensuring we build high awareness of our programs to attract employees into our benefit.

As a Client Success Team Leader at Maven, you will:

  • Coach and develop a team of Client Success Managers to consistently improve our client experiences and communicate the value of Maven’s offerings
  • Own post-sale client relationships, developing a regular client communication strategy and building out a client success team
  • Evaluate user enrollment KPIs and liaise with the Growth and Marketing teams to hit and exceed company goals and objectives
  • Explore and advise executive leadership on ways to improve client engagement and employee enrollment

We’re looking for you to bring:

  • 5+ years of work experience in a client facing role
  • Demonstrated leadership/management ability including tenure at a digital health company
  • Excellent written and verbal communication, project management, and people skills
  • Strong analytical and problem solving skills
  • Experience partnering with cross functional teams to enable success
  • Positive attitude and willingness to take on multiple projects at once
  • If you are not located in NYC, the position would require 25% travel to our NYC headquarters

*Helpful experiences and skills (if you don’t have them, you can learn them with us!): *

  • Experience working in a fast-paced growth stage startup
  • Passion for women’s and family health

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

*Benefits & Perks: *

Maven employees are united in their quest to improve the health and well-being of women and their families in our community. We seek to empower all of our team members to fulfill that mission and reach their full potential regardless of function, geography or experience level. That’s why we invest in our employees, who are our most important asset in achieving our mission. To that end, we offer:

  • Choice of great medical insurance plan options, including a plan for which the premium for employees is 100% covered by Maven
  • Dental and Vision insurance plans
  • 401(k) plan
  • Unlimited paid time off
  • Free One Medical membership
  • Monthly stipend for your choice of wellness benefits
  • Pre-tax commuter benefits
  • 12 weeks parental leave and 2 weeks flexible time upon return
  • Annual professional development stipend
  • Access to the Maven platform service and free Maven appointments for employees, family & friends
  • Weekly team lunches and bagel breakfasts
  • Bottomless office snacks and regular happy hours
  • Annual company offsite
  • 1 month paid sabbatical after 5 years

Maven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Healthcare

Retirement

Parental leave

Unlimited pto

Fitness reimbursement

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