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Client Success Manager, Mid Market

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Maven is the virtual clinic dedicated to women’s and family health. Named to CB Insights “Digital Health 150” (blog.mavenclinic.com/for-business/maven-on-digital-health-150-cb-insights) , Maven’s leading family benefits platform both advances women in the workplace and empowers every pathway to parenthood, making it easier for parents to start and grow a family during a critical time in their careers.  Founded in 2014, Maven operates the largest proprietary women’s and family health telehealth network in the country, and has raised $42m in capital from top investors including Sequoia and Oak HC/FT. Named to Inc’s 2019 Female Founders 100 (inc.com/profile/katherine-ryder) , CEO Kate Ryder and Maven’s majority female Board of Directors are committed to building a company that offers expert, convenient, and compassionate care wherever you are, whenever you need it.

Maven is looking for  a highly motivated and professional Client Success Manager to join our tight-knit team and manage multiple Mid Market accounts. As the Client Success Manager, you are responsible for the successful implementation, ongoing engagement and opportunities for growth of Maven’s leading solution for family benefits to companies that employ up to 1,000 employees. You will play a critical role in the success of Maven’s relationships with Mid Market accounts and ensure our clients are delighted to work with us. 

As a Client Success Manager at Maven, you will: 

* Be the face of Maven for all client related needs throughout the client lifecycle (implementation, launch and ongoing relationship)
* Serve as the voice of the client internally by bringing insights to enhance product development and program marketing efforts
* Maintain high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores
* Consult clients on ways to better support their working parents based on Maven’s industry expertise and program resources
* Manage client issues and escalations, collaborate with partner teams such as member support, operations, analytics, product, and sales as required
* Provide member performance and program metrics 
* Own communications to meet mutually agreed upon goals including but not limited to quarterly business reviews, external client meetings/events and other project plans
* Convert clients into Maven advocates, leveraging their successes for references, case studies, blogs, etc. 

We’re looking for you to bring:

* 2 - 3 years experience in account management or client services role in digital health, healthcare, benefits or SaaS companies 
* Ability to prioritize and manage multiple tasks; strong track record of high client satisfaction ratings and proven renewal success
* Strong verbal, written, and presentation skills; ability to communicate clearly and influence internal and external stakeholders
* Strong interpersonal skills; must be able to develop and grow relationships with clients
* Strong analytical and problem solving skills; ability to understand data and present information to clients
* Willingness to travel for key client meetings (often on a quarterly basis) and participate occasionally in our NYC office for relationship building and key meetings

Helpful experiences and skills (if you don’t have them, you can learn them with us!):

* Experience working with small clients ( <1k  employees) is preferred
* Experience with a digital health company in the family health space
* Salesforce, Looker and Microsoft suite experience

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.  

Benefits & Perks: 

Maven employees are united in their quest to improve the health and well-being of women and their families in our community. We seek to empower all of our team members to fulfill that mission and reach their full potential regardless of function, geography or experience level. That’s why we invest in our employees, who are our most important asset in achieving our mission. To that end, we offer:

* Choice of great medical, dental, and vision insurance plan options, including a plan for which the premium for employees is 100% covered by Maven
* 401(k) plan
* Unlimited paid time off
* Free One Medical membership
* Monthly stipend for your choice of wellness benefits
* Pre-tax commuter benefits  
* 12 weeks parental leave and 2 weeks flexible time upon return
* Annual professional development stipend
* Access to the Maven platform service and free Maven appointments for employees, family & friends
* Weekly team lunches and bagel breakfasts
* Bottomless office snacks and regular happy hours
* Annual company offsite
* 1 month paid sabbatical after 5 years

 Maven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.