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Implementation Associate

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Maven is the virtual clinic dedicated to women’s and family health. Named to CB Insights “Digital Health 150” (blog.mavenclinic.com/for-business/maven-on-digital-health-150-cb-insights) , Maven’s leading family benefits platform both advances women in the workplace and empowers every pathway to parenthood, making it easier for parents to start and grow a family during a critical time in their careers.  Founded in 2014, Maven operates the largest proprietary women’s and family health telehealth network in the country, and has raised $42m in capital from top investors including Sequoia and Oak HC/FT. Named to Inc’s 2019 Female Founders 100 (inc.com/profile/katherine-ryder) , CEO Kate Ryder and Maven’s majority women Board of Directors are committed to building a company that offers expert, convenient, and compassionate care wherever you are, whenever you need it. 

Maven is looking for a high energy, passionate, and experienced Implementation Associate to join our Client Success Team. The Implementation Associate plays a critical role for Maven clients with a high level of responsibility and visibility across the team. You will lead the project plan and support the Client Success team through a client’s entire lifecycle (implementation, launch and ongoing relationship).

As the Implementation Associate at Maven, you will:

* Lead implementation planning with the client success manager and customer to solidify requirements and create a detailed project plan
* Drive project kick-offs and ongoing team meetings throughout the implementation process
* Maintain detailed project plans, issue logs, key decisions, open action items, and present the project status to internal management and customer stakeholders
* Define meeting agendas, check in on cross workstream project status, identify issues and develop solutions, escalating when necessary to ensure the project stays on track
* Share customer feedback and ideas with the Maven product team, and negotiate when a requirement needs to be met through a core product enhancement
* Document and share your learnings across the team to develop a ‘blueprint’ for successful implementation across other regions
* Work cross functionally with internal teams including Care Advocates, Growth and Product
* Support data analysis and reporting for accounts

We’re looking for you to bring:

* 3 - 5 years of customer-facing project management experience
* Experience implementing enterprise, data-heavy, SaaS software applications
* Demonstrated experience managing complex projects and an ability to juggle various moving parts and stakeholders to deliver exceptional results
* Ability to lead cross-functional teams (sales, data management, product, engineering, customer success, and communications) to deliver a comprehensive customer solution
* Technical aptitude and interest to deeply learn the details of our product
* Passion for creating and delivering people-centric solutions in the health and wellness space
* Proactive, systematic thinker with strong collaboration, organizational and communication skills
* Tenacity and creativity you don't give up after the first, second or even tenth setback, instead you continue to innovate and collaborate your way forward
* Willingness to travel approximately <20% of the time

Helpful experiences and skills (if you don’t have them, you can learn them with us!): 

* Knowledge and experience in the wellness and/or benefits space
* PMI certification is a plus
* Experience in a startup environment is a plus
* Knowledge of Asana and Salesforce is a plus

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.  

Benefits & Perks: 

Maven employees are united in their quest to improve the health and well-being of women and their families in our community. We seek to empower all of our team members to fulfill that mission and reach their full potential regardless of function, geography or experience level. That’s why we invest in our employees, who are our most important asset in achieving our mission. To that end, we offer:

* Choice of great medical insurance plan options, including a plan for which the premium for employees is 100% covered by Maven
* Dental and Vision insurance plans
* 401(k) plan
* Unlimited paid time off
* Free One Medical membership
* Monthly stipend for your choice of wellness benefits
* Pre-tax commuter benefits  
* 12 weeks parental leave and 2 weeks flexible time upon return
* Annual professional development stipend
* Access to the Maven platform service and free Maven appointments for employees, family & friends
* Weekly team lunches and bagel breakfasts
* Bottomless office snacks and regular happy hours
* Annual company offsite
* 1 month paid sabbatical after 5 years

Maven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.