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Care Advocate- Evening and Overnight Shift

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Maven is the virtual clinic dedicated to women’s and family health. Named one of Fast Company’s “10 Most Innovative Healthcare Companies” in 2018, Maven’s leading family benefits platform both advances women in the workplace and empowers every pathway to parenthood, making it easier for parents to start and grow a family during a critical time in their careers.  Maven was founded in 2014, operates the largest proprietary women’s and family health telehealth network in the country, and has raised $42m in capital from top investors including Sequoia and Oak HC/FT.

Maven is looking for a full-time Care Advocate to join our team to support our patients and practitioners. Our Care Advocacy team is the voice of Maven, helping both practitioners and patients navigate digital care. Given this role as a Care Advocate, you must love to help people in their time of need. We believe customer experience is one of the most important and essential roles in the company. You will learn the ins and outs of the product, operations, and the needs of the customer. Therefore for the strongest candidates, this is a jumping off point to grow with the company. In service of ensuring that we have expanded coverage for our Maven users, all Care Coordinators start out on a shifted schedule. 

This is a telecommuting-optional position and the hours will be Monday - Friday 7 pm ET - 4 am ET (4 pm PT - 1 am PT).

What you will do:

* Deliver amazing service to our providers and patients primarily via email
* Develop custom referral lists for high-quality in-person care
* Answer questions about our product and provide personalized online appointment booking support
* Moderate our community forum
* Triage urgent overnight care requests
* Come up with creative solutions to solve customer problems or issues
* Relay customer insights to management to improve product development
* Take on short-term research projects as needed

Requirements:

* You like to get things done and are exceptionally well-organized
* You're committed, flexible, and ready to take ownership in delivering excellent customer service
* You can work independently but are also excited to be in a collaborative team setting
* You are able to come up with creative solutions to solve customer problems, stay calm under pressure and put customers at ease
* You genuinely love helping people solve problems
* You have excellent written and verbal communication skills
* You are passionate about healthcare and making a major contribution to an exciting organization
* You have empathy for patients and can work with discretion since you'll be working with sensitive health information
* A bachelor’s degree

Benefits:

Maven employees are united in their quest to improve the health and well-being of women and their families in our community.  We seek to empower all of our team members to fulfill that mission and reach their full potential regardless of function, geography or experience level.  That’s why we invest in our employees, who are our most important asset in achieving our mission. To that end, we offer:

* Choice of great medical insurance plan options, including a plan for which the premium for employees is 100% covered by Maven
* Dental and Vision insurance plans
* 401(k) plan
* Access to the Maven platform service and free Maven appointments for employees, family & friends
* Free One Medical membership
* Citi Bike and ClassPass discounts
* Pre-tax commuter benefits  
* Paid vacation time off
* Parental and other leave
* Sponsored learning & development programs
* Annual personal hobby stipend
* Weekly team lunches and bagel breakfasts
* Bottomless office snacks and regular happy hours
* Annual company offsite
* Newly designed NYC office in the heart of Tribeca
* Ongoing special days, such as designated ‘bring your child’ and ‘bring your canine’ to work days!

Maven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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