Avatar for Matador.ai

A faster way to connect with your customers

Customer Success Representative

$32k – $42k • 0.01% – 0.02%
Apply now
We are a new software development company located at a WeWork office on Ste-Catherine Street, Downtown Montreal’s major thoroughfare.

Our common goal at Matador.ai is to revolutionize omnichannel retail by harnessing the power of artificial intelligence. The founders are experienced veterans in the world of business and have demonstrated a history of owning and operating successful companies.

We are looking for dynamic people with a strong desire to help our customers reach their goals. This role requires excellent communication skills but more importantly a high capacity of empathy.

The Customer Success Representative (CSR) is responsible to ensure that Matador users live the best experience when working from our engagement platform.

Beyond promoting retention and loyalty, the core of the mandate involves understanding the needs, objectives and outcomes of our users. The CSR will be involved in all aspects of account onboarding, demonstrating and communicating on new features, collecting feedback and user data. This could also involve assisting and supporting users from a technical standpoint.

The ideal candidate will:

- Have prior customer success or account management experience in a SaaS or software company.
- Have proven track record of working in a customer facing role.
- Be able to communicate with our clients that are primarily English (80%) and Spanish (20%) speaking.

A few bonus perks…
- Kitchenettes
- Microbrewed coffee and herbal tea
- Fruit-infused water
- Unique spaces (e.g., rooftop lounges)
- Easy-going colleagues and founders
- Relaxed environment
- Option to work from home 1 or 2 days a week

If the above describes you and it’s the kind of work you find exciting, send us your CV and we’ll schedule a chat!

Matador.ai at a glance

A faster way to connect with your customers

Matador.ai focuses on Enterprise Software. Their company has offices in Montreal. They have a small team that's between 11-50 employees.

You can view their website at https://matador.ai or find them on LinkedIn.

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