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The place to create, sell and collect truly unique digital creations.

Customer Support Specialist

$32k – $40k • No equity
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MakersPlace is looking for a passionate individual to help connect and interface with digital content creators, addressing their needs/concerns/questions, to better their experience on our platform. The ideal candidate will be articulate, personable and extremely competent in email and chat communication. You will have the opportunity to learn how to work in a professional environment and have ample opportunity to network with industry leaders and other professionals in the creator/blockchain community.

Responsibilities

- Provide superior support to existing MakersPlace creators by answering incoming questions via chat, and email.
- Facilitate the inbound content creator leads.
- Drafting creator-facing material, including reporting and insights.
- Serve as an escalation point of contact for product and service issues.
- Investigating creator problems and identifying problem sources to determine possible solutions.
- Assisting creators with account/storefront set up.
- Execute effective techniques to drive and contribute to creator satisfaction, and maintain positive long-standing relationships.
- Become an expert user of the MakersPlace platform.
- Provide feedback to our Product team by communicating ideas that would improve the use of the service for our creators, as well as providing them with ideas for new functionality.

Requirements

- Working towards, or have a degree in the arts, communications, marketing, or public relations field. Direct experience also applicable.
- Ability to work carefully and methodically to completion, even at rapid, repetitive tasks.
- Strong knowledge of G Suite applications.
- Outstanding written and verbal communication skills.
- Excellent planning and organizational skills.
- Excellent listening skills to fully understand the creator needs and frustrations.
- Analysis, troubleshooting, and problem-solving expertise.
- Ability to effectively prioritize and escalate customer issues.
- Self-starter who demonstrates a high sense of ownership and can work independently.
- Ability to adapt to change in a fast-paced environment.
- Passion for the arts, and helping creators.

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