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The voice of more local businesses than any other company

Creative Specialist I, Content

$32k – $35k
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As a Creative Specialist on the Social Media team, you will be the voice for our business customers located throughout the country -- crafting original content and posting it across social media. We work to connect local businesses with their customers as well as new potential customers online, and protect and improve their online reputation by handling customer reviews on platforms like Yelp, Google, and TripAdvisor. As a company, our goal is to help local businesses succeed online.

Job Responsibilities:
• Build original written and visual content for a wide-ranging portfolio of small businesses located across the country -- this means everything from restaurants, bars, and nightlife to boutiques and auto repair and services businesses.
• Use independent judgment combined with the identity of the customer to highlight the customer’s brand and voice with end consumers.
• Engage and connect with online audiences, fans, and consumers on Facebook, Twitter, Google, Yelp, and TripAdvisor.
• Collaborate with teammates across departments, implement customer feedback, innovate on strategies, and help develop best practices.
• Utilize a critical eye for your own work to ensure clean, high-quality content that supports customer brand focus.
• Use discretion to act on customer’s feedback and social marketing trends to increase customer’s exposure.
• Deftly balance daily and weekly deadlines with department initiatives, utilizing multiple tools.
• Seek any other responsibilities that may arise in a fast paced, startup environment.

• Excellent writing and communications skills (sentence structure, grammar, varied vocabulary, spelling, style, strong typing speed with high accuracy, and attention to detail).
• A creative attitude that shows through your work.
• Customer-first attitude and the ability to adapt your writing voice to various audiences.
• Be able to use independent judgement to improve a customer’s marketing potential.
• Passion for helping local businesses.
• Fast paced and detail-oriented attitude and aptitude.
• Personal ambition to accept challenges and really chip in.
• Enthusiasm for working in a fast-paced, fast-growing environment.
• Familiarity with major social media platforms. You can easily translate messages on different platforms to reach different audiences.
• You’re a self-starter. You get a thrill from checking things off of your to-do list.
• Writing engaging content is second nature to you.
• Familiarity with basic design principles and lightweight visual design tools.
• Bachelor's degree in communication, business, or related discipline.

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