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Get lunch at work, without the work.

Operations Manager - Riyadh

$35k – $50k
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Great operations are at the heart of LUNCH:ON and the driving force behind our simplicity. To achieve success we need to bring together our customers, our restaurants, and an incredible lunch experience perfectly every single time. On a daily basis, we have to manage the logistics of thousands of moving parts and therefore standardization and automation of our operations is key.

We’re looking for an Operations Associate in our newest market to lay the groundwork and ensure that our customers and restaurants have an amazing experience with each and every order and that their experience is always improving. The key portions of this role will be to identify, develop and drive on-boarding of our first restaurants in Riyadh as well as manage our driver sourcing and strategy. This position requires enthusiasm and the ability to work on tight deadlines in a fun and fast paced environment.

Responsibilities
-Develop strong relationships with restaurant owners and managers to create the best offerings for our customers.
-Manage the photography and curation of meals for all restaurants.
-Develop the LUNCH:ON operational process for KSA and train our new restaurants on this process
-Solve complex logistical and operational problems to give the best customer experience and improve our business model
-Manage our short and long-term driver strategy for the KSA market.
-Source, hire and manage drivers across the market.
-Manage day-to-day operations across the markets by communicating efficiently and quickly with our restaurant partners, drivers, and users.
-Manage customer service issues during daily operations, resolving issues swiftly with both users and restaurants.
-Communicate cross-functionally with our teams to ensure top customer experience and on time delivery
-Execute projects from creation to full production launch
-Help restaurants deliver a superior offering to customers by becoming more efficient and delivering higher quality food faster.

Requirements
- Proactive, proactive, proactive!
- Arabic speaker is a must.
- 2-5 years experience in a combination of operations, logistics, consulting or an equivalent field.
- Operational analysis experience. You are able to dissect business issues, analyze large amounts of data, and draw actionable conclusions.
- You are a problem solver. You love being challenged and are able to figure things out and make everything better as a result.
- You show ownership. You hate leaving things incomplete and are hugely satisfied when a list of tasks is completed.
- You thrive in a high-paced environment. Operations and Customer Service can be intense during the lunch rush, as we solve our customers and restaurant partner's problems in real time.
- You have great attention to detail. You make sure to cross your t's and dot your i's and know how to operate without mistakes.
- You are process-oriented. You find it hugely satisfying to build a process and see things fall into place.
- You have strong written and verbal communication skills for internal and external stakeholders.
- You manage ambiguity well. We are a rapidly growing startup in a new market which means that we are constantly finding new and better ways of running the business.
- F&B experience is a plus, understanding and passion for cuisines and food generally is a must.

Compensation
- Competitive full-time salary + performance bonus.
- Health benefits.

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