End-to-End Data Science Company
Customer Success Manager
A Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. If you are someone who provides support to customers with the goal to keep customers satisfied with the business’s products and services, then Lumiq is the place of opportunities you are looking for.
10+ years of experience in IT Service Industry
5+ years of experience in a customer-facing role.
2+ experience in BFSI vertical and Data Analytics
Self-starter, entrepreneurial, passionate and tech-savvy
Experience building executive relationships
Strong analytical, troubleshooting, and problem solving skills
Empathetic to customer needs, work to understand the questions that customers ask and why.
Have the ability to deal effectively with a diverse group of individuals within all organizational levels.
Have the professional maturity to take ownership, operate with transparency, and focus on producing results.
Ability to develop trusted relationships and find creative solutions
Good communication skills
Skilled at identifying client’s needs and the dimensions of human interaction
Ability to sense urgency and prioritize accordingly
Good to have Skills
Attention to detail and desire to identify the core issues
What We Are Looking For…
Ensure customer delight and not just customer satisfaction.
Establish a trusted advisor relationship to ensure customer Delight
Relationship management with clients to build brand loyalty & ensure total customer delight
Customer-focused with stellar active listening skills and strong sense of empathy.
Strategically manage cross functional relationship
Act as a liaison between customer and internal delivery team
Takes a consultative approach to understand customers' business and driving revenue opportunities.
Calm and respectful under pressure, with experience in de-escalating stressful situations.
Compassionate team leader who takes pride in helping others succeed.
Identify areas for process improvement and optimization.
Location : Noida & Mumbai
Lumiq at a glance
Lumiq focuses on Information Technology, Machine Learning, Big Data, Artificial Intelligence, and Predictive Analytics. Their company has offices in Singapore, Pune, Mumbai, Noida, and Chennai. They have a mid-size team that's between 51-200 employees.