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Affordable & Personalized Assessment Solutions that Improve Student Outcomes

Sr. Customer Success Specialist (US timezone)

₹4L – ₹6L • 0.01% – 0.1%
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Place: Bangalore
Shift: Night (for the US market) 9 hours per shift
Work hours range: 3:00 PM IST to 9:30 AM IST
Lrnr Customer: Professors and Students from US Colleges and Universities.
Experience: 3 - 4 years

Who you are:
You are passionate about Customer Success.
You put your customer's needs before your own.
You have a burning urge to improve your customer's experience.
You are calm in the most desperate and trying situations.
You always keep your cool and focus on resolving conflict.
You are hungry in learning new technologies and tools that can help benefit your customers.
You are always pro-active in figuring out potential customer usability issues.

Mojo you should have:
You are fluent in verbal and written American English.
You are super fast at figuring out web platforms.
You are proficient at tools like Zendesk or Intercom.
You are a natural at using Google Docs, Web Browsers, and figuring out complex tools and websites.

Additional mojo that separates you from others:
You have used Database tools for MySQL or MongoDB.
Basic understanding of HTML, CSS

What we will love you for:
Work with our Instructors and students to get continuous feedback that can help improve our learning solution.
Act as a customer advocate to help build fantastic student experiences through data and feedback.
Help us improve customer retention.
Mine data to help increase our sales funnel.

Who we are:
We are a US-based startup on a mission to personalize learning for everyone and also make it affordable. We are currently building a kickass adaptive engine based on the cognition and retention of each learner.

Our vision is to enable students to improve their learning outcomes in the shortest possible time to enable them to gain mastery, better grades and ultimately have better opportunities in life.

We are being used at institutions like Texas A&M, ASU, Purdue, etc to name a few.

If you are passionate about our mission, come and talk to us.

We provide an open collaborative environment, a great team and a fun place to work along with excellent benefits and attractive stock options.

If you are passionate about our mission, come and talk to us. We provide an open collaborative environment, a great team and a fun place to work along with excellent benefits and attractive stock options

PS: If you are expecting work-life balance, startups are not for you homie!

Meet your team

People you would work with in this role

Hareesh Enukonda

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Software Engineer at Lrnr (learner)

Akash kr Gond

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Worked at Lrnr (learner). Experience with Agile methodology, Manual testing, Automation testing using Selenium. Went to Acharya Institute Of Technology.

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