Customer Care Associate (Remote)

*Loxo is the #1 Talent Intelligence Platform and global leader in Recruitment Software.

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• We are technologists
• We are innovators
• We are changing hiring
• We are helping people have a brighter future

*Why join Loxo now?
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• Loxo has the potential to own an entire category and become one of the top enterprise software companies in the decade ahead.
• You have the opportunity to build the finance department from the ground up and do things your way.
• We are experiencing explosive growth and are just now entering the most exciting hyper growth phase.

*What does this role offer?
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• We'll grow from 75 employees to 150+ employees in 18 months.
• We're a category leader (13,300+ global customers) with a product that could become one of the greatest enterprise platforms in the decade ahead, let alone one of the top recruiting software companies of all-time.
• Top 1% engineers, product designers, CS team including former MIT, Carnegie Mellon, Waterloo and tier 1 startups. This team is special.
• The Customer Care team are a wonderful group of human beings and teammates, caring, warm, welcoming, smart, ambitious, happy, joyful, friendly, hard working, fun!

Opportunities like this do not come around often. This is a 100% remote opportunity with a world-class software company.

*Your role as a Customer Care Associate:
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Our Customer Success team at Loxo is the face of our company and is responsible for partnering with our valued customers to help them successfully implement and learn our product, troubleshoot customer problems, and collaborate with the Customer Success team. We are looking for a Customer Care Associate who thrives in a dynamic, fast-paced, and high-performing environment. We're also looking for a customer-centric team member who is empathic and relationship-driven. This position is a unique opportunity to be a critical team member at a high-growth tech start-up. We operate with a team-first ethos and a maniacal focus on customer satisfaction and success.

*What you will be doing:
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• Work closely with customers to troubleshoot technical issues and recommend best practices of varying complexity via email, live chat, phone, and video conferences.
• Respond to customer inquiries in a timely manner while providing world-class care to strengthen retention and loyalty.
• Become a subject matter expert in all things recruiting and hiring in order to help improve our customer's processes.
• Improve and maintain online help resources; publish help articles, create how-to videos, and make sure resources are accurate and up to date.
• Work cross-functionality with the Product & Engineering team’s to share customer requests and troubleshooting tickets to improve the customer experience.

*What you should have:
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• A passion to help customers and help others
• Ability to work in a fast-paced and dynamic work environment with the skills to prioritize tickets and projects.
• Desire to learn new technology.
• Organized, proactive, prompt, upbeat, empathetic, and a team player.
• Strong work ethic
• Integrity
• Happy / joyful

The position can be 100% remote to work anywhere you would like.

Other great benefits:

• Be part of a special company attempting to become one of the greatest Enterprise web 3.0 AI companies of all-time
• Flexible working environment and unlimited PTO
• Progressive culture
• 100% flexibility in living and working from anywhere you want
• 100% remote --- work and live from anywhere
• Healthcare --- best in class healthcare, dental, vision benefits offered
• 401(k) - and company contribution to your 401k
• Above market compensation package and merit based financial awards

View the Job Here:
https://loxo.co/job/307ff3kh42xq09u7?t=1657198728540