Customer Care Specialist

Customer Care Specialist
Salary: $37.5k
Location: Raleigh, Durham, Chapel Hill - work will primarily be done remotely
Hours: 40 hrs 5 Days a week - Weekend Availability

Lolli is the leading rewards application that lets users earn bitcoin when they shop online at over 1000+ top brands including Priceline, Sephora, and Groupon.

The Lolli team is looking to add a Customer Care Specialist to our quickly growing organization. This person will be responsible for handling inbound inquiries from new, existing, and potential customers. This role will handle one-on-one digital communications that requires quick thinking. The ideal candidate enjoys problem solving and spinning negative experiences into positive ones through simple, friendly communication. This person will interact with users over an online chat system, email, and social media channels. Lolli is a fast-paced, team-oriented environment for self starters who are motivated to excel in their career.

Responsibilities:

• Responding to inbound inquiries through email, chat, or social media channels
• Ensuring customer satisfaction and a resolution for all requests
• Working with existing Customer Care staff and escalating inquiries to optimize workflows
• Recording and tracking customer inquiries, responses and resolutions

The Ideal Candidate will:

• Have 1-3 years customer service experience
• Have a passion for customer service and a customer first attitude
• Have strong and clear communication skills while maintaining an upbeat tone
• Be able to represent a humanized and relatable customer service persona to help foster the sense of community the Lolli brand has created
• Be a solutions-oriented problem solver that is passionate about the hunt of figuring out how to solve and answer a customer inquiry with the most accurate information in a timely manner
• Have past customer service experience
• Have experience using a CRM and interacting with users over social media channels