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Taking Customers from Search to Store

Customer Solution Engineer

€28k – €41k • 0.1% – 0.5%
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We’re looking for Customer Solutions Engineers!

We’re Localistico, a London-based startup with a top international team that have worked in companies like Google, Microsoft, Yelp or Tuenti. We have offices in central London, Madrid and Amsterdam - although our team works remotely most of the time (with quarterly in-person meetups).

We are building a local marketing and analytics platform to help marketing teams bridge online and offline. We believe that the way people find and interact with real-world locations is different from just websites. We think advances in geo targeting and analytics in platforms like Google and Facebook, plus the digitalization of brick & mortar locations will increasingly create new ways to reach customers and enhance business value - but will at the same time bring complexity. We are here to simplify that complexity.

We’re revenue-generating and manage location data across more than 80 countries for brands like Starbucks, Repsol or Vodafone. We have been part of Wayra and SeedRocket accelerators, were awarded a KPMG Shift100 Marketing Tech and are official partners of amazing digital players like Google, Apple or TripAdvisor.

Our platform:

Localistico's backend is based on a mix of Ruby on Rails and Python components, the latter particularly for the data processing and integration pieces. Data storage is mostly PostgreSQL, Redis/Resque. Our frontend is built in Ember.js. Our whole deployment is cloud based with Docker+Shippable+Heroku+Google Cloud and continuous integration. We use GitHub as code repository and JIRA as management and issues platform.

Your role:

Understand our clients business, identify unique problems and unlock opportunities through bespoke technology solutions.

You’ll be working tightly with our Customer Support team in order to resolve our client issues and you’ll be helping the Product team to maintain a good quality of our services.

Must have:

  • Ruby on Rails: 1 - 2 years of experience working with Ruby on Rails and its ecosystem, having worked in sort-of-large API Rails applications before and/or in a startup environment.
  • Databases: 1 - 2 years of experience working with SQL databases and query optimisation, especially with PostgreSQL.
  • Open to learn other skills: You're the type of person who loves learning new things and is not afraid of exploring new languages and technologies.
  • Communication: Experience communicating technical concepts to non-technical audiences. You got strong documentation habits.
  • Way of working: A “get things done” mindset always understanding the needs of the client. You are proactive, making the right diagnosis, proposing and executing efficient solutions. You're never afraid to get your hands dirty with code. Excellent at problem solving and a talent for identifying creative solutions
  • English: Good spoken/written English is a must. We use English for day-to-day chats, videoconferences and documentation so professional proficiency both spoken and written is required. Spanish as an extra would be great.
  • Timezone: Not more than 3 hours time zone difference from London (+/- 3 hours). We’re a distributed team but we have experienced issues in coordination when team members are more than 3 hours time difference from our normal timezone. So for now we’re discarding candidates that are too far away. Sorry if that’s your case, we hope to be able to revisit this at some point in the future.
  • Team member: We are building our team from the ground up, so we won't take into consideration agencies or externalisation of any kind. We hope you understand!

🚨WARNING 🚨
We are looking for someone very specific, so if you don’t meet the above requirements we will not be taking forward your application.

Nice to have:

  • Knowledge about Python and Django
  • Experience with the domain of the containers (Docker FTW!)
  • Experience developing a REST API following JSON API specification.
  • Working knowledge of Heroku, Amazon Web Service or Google Cloud
  • Well-rounded experience in software development and in back-end development as part of a team doing code reviews in a pull request of a team mate or pair programming, as well as updating/maintaining other team members’ code.
  • Having worked in sort-of-large Rails applications before and/or in a startup environment would be good for extra brownie points, but not mandatory.

What we offer:

  • Work in a professional team full of diversity: As part of our growth we are creating different teams to deal with the development of improvements and integrations in parallel. You’ll be part of a small team where everyone counts!
  • Flexible location and hours: we are a distributed team and we plan by goals, not times - work from wherever you are happiest and feel most productive. For when you need an office, you'll have them in London and Madrid.
  • Creative work: don’t just execute to guidelines but be a defining part of a great team tackling an interesting problem and help us drive the solution and the company culture.
  • We want all our team members to be healthy, grow and develop so we offer perks to cover the costs of gym classes or other sporty pursuits, language learning, conferences and other areas.
  • Competitive salary (28K€-41K€) + bonuses and equity participation (employee stock options scheme), based on location and experience. Ask us for details if you’d like to discuss, we’re very open about this. We want everybody that is part of the project to share the uptake as we share the work.

Localistico at a glance

Taking Customers from Search to Store

Localistico focuses on Spain, Europe, and Europe.. Their company has offices in London. They have a small team that's between 11-50 employees. To date, Localistico has raised $650K of funding; their latest round was closed on September 2017.

You can view their website at http://localistico.com or find them on Twitter, Facebook, and LinkedIn.

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