Real estate-oriented software + data company
Atlas: Customer Success Manager | Higher Education - UK
Who We Are:
SPCE was created to change the way people interact with the places they live and the people they live with. That change begins with us. Here at SPCE, we are a team of collaborators, re-engineering the nature of real-estate and inventing the technology that complements the modern property. We are charting our own course. That’s why we’re creating a team that will be equally equipped to solve the problems of tomorrow as they are to solve the problems of today.
What We Do:
SPCE builds a vastly powerful platform for real-estate ecosystems. We are the simple solution to complicated demands. Property managers, owners, and tenants deserve a housing experience that is seamless, connected and builds a community.
Who You Are:
1+ years of experience as a Helpdesk, Product Support, Help Center or similar role in an enterprise SaaS business.
Experience adhering to established SLAs and ensuring high standard of customer service.
Strong written and verbal communication skills.
Able to communicate complex concepts concisely and with clarity.
Familiarity with ZenDesk is an asset.- Familiarity with Jira, Linear, Git are an asset.
Comfortable working in an office environment as well as remotely, ensuring prompt, clear communication.
Work well when given a good deal of autonomy.
Have a proven ability to understand progressive technology.
Self-starter who knows how to prioritize and problem solve.
Enthusiastic, excellent verbal and written communication skills and meticulous attention to detail.
Ability to work cross-functionally in a fast-paced startup environment
We're counting on you to:
Become an expert on all aspects of the Atlas platform and gain a deep understanding of our clients, their challenges and workflows.
Provide timely, professional and courteous support to existing users of the platform.
Deliver occasional product training sessions for clients and internally.
Assist in creating and managing support help centre articles.
Assist in developing and executing on a content strategy for educational material, via Help Center.
Platform testing, submitting clear and accurate bug reports and feature requests as they are brought to us via our multiple support channels.
Occasionally provide off-hours support for client initiatives.
Own: A key component of the user experience and user-facing knowledge transfer, as well as working with clients to reconcile support tickets either as the 1st or 2nd line of defence.
Teach: Our clients and the SPCE team about platform usage trends, highly sought after improvements and features and platform use-cases and functionality.
Learn: About residential real estate, proptech, and more broadly, high education experience, becoming an expert in the industry and technology.
Improve: The user experience with SPCE across multiple stakeholders and help drive monthly active user engagement
SPCE. at a glance
SPCE. focuses on Enterprise Software, Real Estate, Consulting Services, Higher Education, and Public Sector. Their company has offices in United Kingdom. They have a small team that's between 11-50 employees. To date, SPCE. has raised $738.82K of funding; their latest round was closed on September 2018.