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Real estate-oriented software + data company

Atlas: Customer Success Manager | Higher Education - UK

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Who We Are:

SPCE was created to change the way people interact with the places they live and the people they live with. That change begins with us. Here at SPCE, we are a team of collaborators, re-engineering the nature of real-estate and inventing the technology that complements the modern property. We are charting our own course. That’s why we’re creating a team that will be equally equipped to solve the problems of tomorrow as they are to solve the problems of today.

What We Do:

SPCE builds a vastly powerful platform for real-estate ecosystems. We are the simple solution to complicated demands. Property managers, owners, and tenants deserve a housing experience that is seamless, connected and builds a community.

Who You Are:

  • 1+ years of experience as a Helpdesk, Product Support, Help Center or similar role in an enterprise SaaS business.

  • Experience adhering to established SLAs and ensuring high standard of customer service.

  • Strong written and verbal communication skills.

  • Able to communicate complex concepts concisely and with clarity.

  • Familiarity with ZenDesk is an asset.- Familiarity with Jira, Linear, Git are an asset.

  • Comfortable working in an office environment as well as remotely, ensuring prompt, clear communication.

  • Work well when given a good deal of autonomy.

  • Have a proven ability to understand progressive technology.

  • Self-starter who knows how to prioritize and problem solve.

  • Enthusiastic, excellent verbal and written communication skills and meticulous attention to detail.

  • Ability to work cross-functionally in a fast-paced startup environment

  • We're counting on you to:

  • Become an expert on all aspects of the Atlas platform and gain a deep understanding of our clients, their challenges and workflows.

  • Provide timely, professional and courteous support to existing users of the platform.

  • Deliver occasional product training sessions for clients and internally.

  • Assist in creating and managing support help centre articles.

  • Assist in developing and executing on a content strategy for educational material, via Help Center.

  • Platform testing, submitting clear and accurate bug reports and feature requests as they are brought to us via our multiple support channels.

  • Occasionally provide off-hours support for client initiatives.

You Will:

  • Own: A key component of the user experience and user-facing knowledge transfer, as well as working with clients to reconcile support tickets either as the 1st or 2nd line of defence.

  • Teach: Our clients and the SPCE team about platform usage trends, highly sought after improvements and features and platform use-cases and functionality.

  • Learn: About residential real estate, proptech, and more broadly, high education experience, becoming an expert in the industry and technology.

  • Improve: The user experience with SPCE across multiple stakeholders and help drive monthly active user engagement

SPCE. at a glance

Real estate-oriented software + data company

SPCE. focuses on Enterprise Software, Real Estate, Consulting Services, Higher Education, and Public Sector. Their company has offices in United Kingdom. They have a small team that's between 11-50 employees. To date, SPCE. has raised $738.82K of funding; their latest round was closed on September 2018.

You can view their website at http://www.liveinspce.com or find them on Twitter, Facebook, and LinkedIn.

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