Avatar for Live365

We deliver the world's audio

IT Support Specialist

Apply now

About the role
IT Support Specialists at Media Creek facilitate our customer support program for all Media Creek brands; Live365, EmpireStreaming, Abovecast and ColoIP. This includes working with our customers via email, live chat, and phone to help answer a variety of items ranging from minor service questions to documenting potential software bugs.

The core aspects of our daily team operations include:

  • Engaging with current and potential customers by answering product and service questions via email, chat, and phone
  • Opening and maintaining customer accounts with proper documentation
  • Following established help desk best practices for managing inbound and outbound communications
  • Resolving product or service problems by clarifying the customer's complaint and following appropriate escalation paths
  • Contributing to the team effort by working collaboratively in order to accomplish related results as needed
  • Contributing to both internal and external documentation

This job is perfect for you if you are interested in:

  • Software as a Service (SaaS) Product and Web Applications
  • The Music Industry and Streaming Services
  • Learning New Things
  • Computers and Software
  • You have experience/skills in
  • Customer Service
  • Software Testing
  • General Computer Skills
  • Writing/Typing

Great experience to have but not necessary:

  • Jira and Confluence
  • Freshdesk or similar helpdesk software
  • Internet Radio or Podcasts
  • Remote Work

What’s in it for you:

  • Casual and friendly work environment
  • A competitive compensation package, with flexible working arrangements and training opportunities to help you grow and develop your personal skill set
  • Work in an inclusive, international/multi-cultural team
  • Work remotely from your home

About Live365
Live365 is a pioneer in Internet radio and broadcasting, providing broadcasters end-to-end solutions to create, monetize, and distribute live licensed audio streams online. In addition, Live365 provides listeners the ability to discover stations from a diverse range of radio stations created by real people. Live365 is part of Media Creek, Inc., which also encompasses EmpireStreaming, an enterprise audio-centric content delivery network.

How to apply:

  • Please send your CV to hr@live365.com
  • Allow us time to reply - we will reply to every candidate.

More on Live365: https://live365.com
More on Media Creek: https://mediacreek.net

Hires remotely
Job type
Visa sponsorship
Not Available
1+ years
Hiring contact

Live365 at a glance

We deliver the world's audio

Live365 focuses on Broadcasting and Internet Radio. Their company has offices in Pittsburgh. They have a small team that's between 11-50 employees.

You can view their website at https://live365.com or find them on Twitter, Facebook, and LinkedIn.

More jobs at Live365

View all jobs

Similar jobs to IT Support Specialist at Live365