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Banking designed for Freelancers

Customer Experience & Operation Manager (Financial experience is required.)

$70k – $90k
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We’re looking for a Customer Experience & Operation Manager to join the Lili team. The ideal candidate is a positive, proactive doer and problem solver. Reimagining customer experience means overall responsibility for building the fundamentals of customer experience from scratch, delivering exemplary service through all contact channels for technical, product, and account specific inquiries from Lili customers , all in a hyper-growth startup environment.

• 3+ years of previous experience in a managerial customer service role , preferably in a startup environment. Financial experience is required.
• Master of Zendesk
• Helpful, positive personality
• Bachelor’s degree
• A+ communication, written and verbal skills
• Outstanding customer service skills
• Thrives in a dynamic and complex startup environment, supporting multiple product sets and navigation of diverse system applications
• Eagerness to learn and accept challenges
• Tech savvy.
• Able to draw insights from data, and deliver actionable plans
• Able to work flexible hours

Lili is an early stage Fintech startup based in NYC. Our team at Lili is reimagining Banking experience for the freelance economy. At Lili, our goal is to empower freelancers to take control of their finances, and in the process, make it easier to find the balance between work and life.
Lili is offering a chance to work in a fast-paced organization focusing on innovation and growth. An opportunity to be involved in new initiatives and have ownership of tasks focused on continuous improvement.

Lili at a glance

Banking designed for Freelancers

Lili focuses on Fin Tech. Their company has offices in New York City. They have a small team that's between 1-10 employees.

You can view their website at http://www.lilibanking.com

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