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Banking that has your back

Senior Analyst, Support Experience Product Analytics

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About the role

As a Senior Analyst you will be responsible for the success of our member support experience, working cross-functionally with Member Services, product, and engineering teams. You’ll use data to develop insights, run experiments, and guide decision making with the goal of building support experiences and features to delight and solve our members' issues.

In this role, you can expect to

  • Define key metrics used to measure the success of our support experiences and products
  • Build a deeper understanding of member contact behaviors and identify the corresponding business opportunities for Chime
  • Partner with product, engineering and operations to translate your data insights into product features or recommendations to improve operations
  • Lead experimentation by providing guidance on the experiments that should be run, how they should be run, and evaluating the impact on our key metrics
  • Foster a data-driven, test-and-learn culture with your passion for telling stories with data

To thrive in this role, you have

  • A quantitative degree in a field like Statistics, Economics, Mathematics, Operations Research or Engineering. Advanced degrees preferred.
  • 5+ years in analytics, leveling will be determined based on experience. B2C product analytics and FinTech experience preferred.
  • Strong SQL skills - familiarity with window functions would be a good sign.
  • Exposure to a scripting language like Python or R and relevant data science packages
  • Experience building metric frameworks to understand user behaviors.
  • Experience with data science, experimentation and statistical analysis used to guide decision making.
  • Excellent communication skills, a record of working cross-functionally to achieve results.

A little about us

We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances.

Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!

We've built one of the most experienced leadership teams in Fintech and were recently valued at over $14.5B. We've raised over $1B in funding from leading investors including DST, Coatue, Tiger Global, General Atlantic, Iconiq, Dragoneer, Menlo, Whale Rock, Access, Forerunner, Crosslink, Cathay, aCrew, and others.

What we offer

  • 💰 Competitive salary based on experience
  • ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
  • 📝 Quarterly stipend to spruce up your home office
  • 🏝 Generous vacation policy and company-wide Take Care of Yourself Days
  • 🖥 Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
  • 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service

We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

San Francisco
Job type
Visa sponsorship
Not Available
Hiring contact

Dakota Betts

Avatar for Dakota Betts

Healthcare coverage

Our healthcare coverage includes medical and dental insurance.

Retirement plan

We offer employees the option to contribute to their 401k plan.

Supporting families

We offer 16 weeks of paid parental leave for all parents to help you welcome your new additions. Our office has an onsite dedicated Mother's Room for those who need it.

Flexible pto

Need a vacay? Take one. Life just threw you a curveball? Go get that work-life balance! We offer a flexible PTO policy.

Health & wellness

To make fueling up at work easier, we offer healthy snacks, a variety of beverages, two catered meals per week, and the option to expense dinners if you are a night owl!

Commuter benefits

Get to and from work easier with out commuter benefits.

Dog-friendly office

We love our dogs of Chime! As long as your pup is house trained, good with people and other dogs, we welcome them in!

Learning and development

We offer each Chimer a stipend for professional development to use on online courses, conferences, certifications and more!

Team building and offsites

We're a ton of fun - We work hard and have fun while we're at it! Picnics, escape room outings, happy hours, Giants games, and the list goes on.

Pledge 1%

We pledge to give 1% of our time towards charitable work and volunteer frequently as a company.


We celebrate your tenure milestones by rewarding you with travel stipends and swag!

Chime at a glance

Banking that has your back

Chime focuses on Mobile, Financial Services, E-Commerce, Mobile Payments, and Banking. Their company has offices in San Francisco and Chicago. They have a large team that's between 201-500 employees. To date, Chime has raised $808.75M of funding; their latest round was closed on December 2019 at a valuation of $5.8B.

You can view their website at https://www.chime.com or find them on Twitter, Facebook, LinkedIn, and Product Hunt.

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