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Client Admin Intern (6-month Contract)

£2k – £22k
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Client Admin Intern (6-month Contract)
at Learnerbly
London


Work is changing. Nearly 30% of professionals believe their skills will be redundant within the next 2 years — if they aren’t already. Business leaders are already aware that 375 million people across the world will need to change occupational categories by 2030.

Learnerbly is a London based, VC backed Professional Development Platform which helps employees build the skills they need to meet the challenges of the Future of Work. We care about how new knowledge is applied on the job, and how it can propel growth for both the employee and the business. We make sure that this process is as easy and enjoyable as possible for our users, ensuring that they never feel lost.

We go beyond learning to focus on development. Our platform is based on three key principles:
Empowering people to discover and acquire the skills they need for the future
Guiding their development choices
Supporting them through the learning process

We're looking for a Client Admin Intern to join our small team and help us provide administrative functions and customer support.

We will be hiring on a rolling basis.

**Responsibilities**

Fulfillment
- Reduce friction for clients to access learning opportunities by purchasing resources on their behalf
- Monitor and track clients’ learning budget spend
- Create a statement of spend for each client
- Assist with the processing of invoices
- Learning resources
- Add new learning resources e.g. conferences, workshops, books, coaches to our platform based on Learning Resources Strategy and user needs
- Quality checking and updating dates, times, prices and locations of our learning resources

Customer support
- Answer customer support queries in a friendly, professional and timely manner via Intercom, phone, Slack and email
- Share feedback and insights with the broader organisation
- Build a positive relationship with the broader team to ensure our users have the best product experience possible!

**Requirements**

These are ideal but not required as we know women are less likely to apply for the role unless they are 100% qualified. We promote a diverse, inclusive and empowering culture at Learnerbly.

- Extremely organised, high attention to detail—you're careful at accomplishing tasks
- A positive can-do attitude, open to new and unexpected challenges
- Enjoys the fast-paced and “wearer of many hats” nature of working in a startup environment
- A problem solver—use your common sense and initiative to deliver timely solutions for customers
- Sound Excel capabilities
- Love for learning

**What Our Clients Want**

- A polite, friendly manner via Intercom, phone, Slack and email with the patience to understand problems and the commitment to solving them

**Benefits**

- An open and inclusive working environment
- Values-driven culture
- Learning and wellbeing budget to spend each year
- Paid holiday
- Free on-site barista coffee, herbal teas and fresh fruit
- Team off-sites and outings
- Flexible working environment/hours and option to work remotely
- We operate an office close between 23/12 - 01/01 

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