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SaaS for Enterprise Architecture trusted by leading brands

Customer Success Engineer

$65k – $85k
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We are looking for a Customer Success Engineer with extensive troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls/Web conferences. You are self-driven, with strong motivation for digging deep into complex and hard problems. You have a sense of urgency and draw satisfaction from going above and beyond the limits to provide solutions. You will be a champion for the customers' voice within our company.
Two week sprints based on SCRUM help our teams to self-organize their tasks and continuously solve the needs of our customers.

WHAT IS WAITING FOR YOU?
- Combining technical expertise with Customer Success Management to resolve questions and issues
- Ensure proper collection of data from customers during an investigation to reach successful problem diagnosis or requirements implementation
- Help customers individualize/configure their workspace
- Build integrations between LeanIX and customer tools based on our GraphQL API
- Design and implement individual reports for our customers
- Coordinate and mediate between customer success, sales, product, development and operations
- Authoring success documentation for our customer-facing Customer Support
- Assist Customer Success Managers with successful onboarding of new customers and ongoing customer requirements
- Proactive, systematic communication with customers to maintain a high customer retention

WHAT ARE WE LOOKING FOR?
- Excellent customer focus with a polite, patient, caring, calm and always professional demeanor
- Willingness to inspire our customers with great solutions for their challenges and questions
- 2-3 Years experience in a similar role
- Very good level of English, especially technical vocabulary.
- Detail oriented with a strong sense of urgency
- 3+ years JavaScript and Python experience
- Experience with GraphQL and Angular are a plus
- Passion for IT
Location
Boston
Job type
Full-time
Visa sponsorship
Not Available
Experience
3+ years
Hiring contact

Haley Dean

Avatar for Haley Dean

LeanIX at a glance

SaaS for Enterprise Architecture trusted by leading brands

LeanIX focuses on SaaS, Enterprise Software, and IT Management. Their company has offices in Boston and Bonn. They have a mid-size team that's between 51-200 employees.

You can view their website at http://www.leanix.net or find them on Twitter, Facebook, and LinkedIn.

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