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On-demand Lawn & Snow Services

Customer Success Coordinator

$31k – $39k
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LawnGuru is the fastest growing outdoor service marketplace, used by thousands of homeowners and businesses for lawn mowing, snow clearing and other outside the home services. We're seeking talented problem solvers who love making customers smile and comfortable using the world's best outdoor service platform.

As a customer happiness rockstar and problem solving expert, you’ll work directly with new LawnGuru customers and coordinate across our Provider, Sales & Fulfillment teams to optimize customer experience. Basically, you’re our ambassador to newly welcomed customers across our 7 major markets! You’re also our eyes and ears for early spotting of avoidable problems and seizable improvements.

Really, you’ll become a master of everything we use and do to make our marketplace run flawlessly.

You should be excited about working closely with our users to solve problems, bringing smiles to our customers, working with almost all of our team, representing LawnGuru, and having a measurable impact sustaining the growth and development of an award-winning, venture-backed startup. Every Guru can expect to be heard, have impact & earn recognition.

- Own customer chats, texts, emails and phone calls
- Answer ongoing product and service questions
- Translate technical issues or glitches into consumer friendly answers
- Collaborate with our Provider, Fulfillment & Sales teams to fulfill orders quickly and efficiently
- Prioritize tasks and communicate clearly both internally and externally
- Identify and shed light on preventable problems or opportunities

Who you are:
- You are a clear communicator
- You can execute on clearly communicated tasks and priorities
- You are genuinely goal-oriented and hold yourself accountable
- You demonstrate strong interpersonal skills
- You are a quick learner; you can think on your feet and you love problem-solving
- You are highly proficient in basic computer skills including Chrome & G Suite Apps: Gmail, Sheets, Docs, Drive, & Calendar.
- You can type at 80 WPM or faster
- You are comfortable having lots of tabs open
- You have searched a database for something at least once
- You love startups and thrive in fast paced and dynamic work environments.
- You have a knack for identifying, advancing or completing longer time projects or opportunities
- You want to be part of a fun-loving, hardworking team and growing company

Bonus Points:
- You have experience with Zendesk or other ticket based customer support platforms
- You’ve worked in the outdoor service industry
- You’re fluent in Spanish
- You’ve got experience in Customer Support or Service
- You can teach us something

Meet your team

People you would work with in this role

Jasnik Parmar

Avatar for Jasnik Parmar
Co-Founder @LawnGuru Co-Founder of Ventures Design Batch 15 @500 Startups

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