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Leveling the financial playing field by leveraging your most valuable asset, your data

CX Specialist

$38k – $50k • No equity
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About the position:
Customer Support plays an indispensable role in our success as a company. As the first CX specialist, you are the voice of Klover, helping our customers have a positive experience. You must be calm, caring and compassionate, and have a strong sense of empathy in difficult situations.

This role will help lead these efforts by:
-Responding to support requests from Zendesk and app reviews
-Documenting, replicating, and troubleshooting and escalating bugs
-Helping inform our product roadmap and customer experience based on your customer interactions.

What you’ll do:
We are looking to hire an experienced CX specialist to join our team. Customer Experience is a core focus of our company. The CX specialist will also serve as a voice for our customers by helping our product and tech team design user-centered features and create a seamless user experience.

Who we are looking for:
Our ideal CX candidate will enjoy building relationships with customers. We are looking for someone who is self-sufficient, driven, and empathetic.

-4+ years of experience working directly with customers in a support role.
-Strong knowledge of customer service software and development tools including Zendesk, Jira, and Slack.
-Experience defining KPI’s and measuring support-related activities
-A natural ability to empathize with others and you handle difficult situations with tact and composure.
-Transparent about what you don’t know, able to adapt quickly to change, and open to feedback in order to continuously grow and improve.

Bonus:
-Several years of experience working with a cross-functional team, including product management, engineering, etc.
-Have worked on a consumer-based mobile app
-Passionate about financial wellness
-FinTech experience a strong plus
Location
Chicago
Job type
Full-time
Visa sponsorship
Not Available
Experience
4+ years
Hiring contact

Karla Bautista

Avatar for Karla Bautista

Klover at a glance

Leveling the financial playing field by leveraging your most valuable asset, your data

Klover focuses on Finance Technology, Adtech, and Fin Tech. Their company has offices in San Francisco and Chicago. They have a small team that's between 1-10 employees.

You can view their website at http://joinklover.com/ or find them on Facebook and LinkedIn.

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