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SRM - startup relationship manager - a smarter way to manage and discover startups

Project Manager

$50k – $80k • 0.1% – 0.5%
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KITE is seeking a new project manager to oversee and smoothly run all aspects of our enterprise clients’ innovation projects and programs. As a critical member of our customer success team, you will use your outstanding communication, problem-solving, organizational and relationship-management skillset to provide the highest quality of service and deliverables for customers. You will relish the opportunity to travel within the US and globally to execute programs and attend to client needs. Like everyone at KITE, you have an insatiable curiosity. You are also passionate about startups and committed to enterprise + startup innovation.

Primary Responsibilities:

- Serve as main point of contact and maintain relationships with KITE key enterprise accounts
- Manage open innovation programs, including the planning, research, reporting, production and delivery of global programs
- Produce and attend events across the globe to ensure all desired objectives and outcomes are completed
- Develop detailed project schedules and timelines, delegate tasks to produce deliverables, and monitor and provide regular status reports to both internal and external stakeholders
- Measure effectiveness of programs by defining operational metrics for KITE team, tracking performance and regularly reviewing with colleagues and management
- Escalate and provide timely follow-up with managers when customers are dissatisfied or deliverables are at risk of falling short of expectations

Required Skills and Experience:

- Minimum of 2 years experience in customer-facing or client-service role, ideally with a consultancy or agency
- Extreme attention to detail and the ability to build and manage processes
- Excellent communication and presentation skills
- Comfort in leading conversations and client meetings with multiple stakeholders. Ability to manage influence through persuasion, negotiation and consensus-building
- Analytical and process-oriented mindset, with the ability to effectively prioritize multiple responsibilities and ensure no client need goes unnoticed
- Demonstrated desire for continuous learning and improvement
- Accelerator or innovation-related experience a plus

Meet your team

People you would work with in this role

Kirin Kalia

Avatar for Kirin Kalia
Communications Director at KITE. Previously: @LAUNCH editorial director, @besuprmasv Program Manager.
VC Associate @Trusted Insight , Analyst Intern @rokk3r-labs , Biz Dev Intern @Pivotal Labs , Marketing Intern @Microsoft / Acct&Fin @University of Waterloo

Mark Silva

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Founded several companies & worked w/1000s of startups through my digital career, bringing SV to Global 2000 Enterprises. Now it's what we do via SaaS on KITE.

Nick Mathers

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Building @getKITE a smarter way to manage and discover startups #innovation, following all things #sports #gambling #crypto #tech and #startups

Jason Parkyn

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