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Support Engineer / Support Representative

$50k – $60k • No equity
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Kipsu is seeking a high energy Support Engineer / Customer Support Technical Representative to assist customers and work closely with our Engineering Team to solve technical problems and provide insight into what new features we should develop.

Your primary duties will be:

- Assisting customers and your peers with technical questions and troubleshooting, escalating higher-level issues and tasks to our Engineering Team
- Leveraging your technical skills to troubleshoot and investigate customer issues and requests
- Assisting your peers in product configurations, report building and analysis (via SQL queries), and have opportunities to become the subject matter expert in different areas of the product.
- Working with multiple software platforms such as: Google Apps, Salesforce, Zendesk, JIRA, GitHub, Slack, and RingCentral.
- Representing the voice of the customer internally by taking feedback from the support frontlines and sharing it with other departments
- Incorporating newly released features and changes into the customer knowledge base
- Stepping into different roles when the time calls to help our team provide an exceptional customer experience

Bottom line - you will view every interaction with our customers as an opportunity for education and consultation, and providing such great service that our clients recommend us to others in their industry.

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