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Customer Success Engagement Representative

$45k – $59k • No equity
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Kipsu is seeking a driven and positive-minded individual who loves solving problems, thrives in ambiguous environments, and is comfortable analyzing data to join our Customer Engagement team within Customer Success.

Your primary duties as a Customer Success - Engagement Representative will be:

- Building relationships with customers by proactively reaching out to them via phone, email, text, carrier pigeon, or by any means necessary!
- Conducting individual and group customer webinar trainings and quarterly business reviews
- Consulting with our customers and finding creative ways to ensure they get the most value out of the Kipsu platform
- Handling a multitude of incoming customer questions and requests, and treating every customer partner like they are our biggest account
- Representing the voice of the customer internally by taking feedback from the frontlines and sharing it with other departments
- Pulling and analyzing troves of data to demonstrate value to our customers
- Recognizing customers with churn risks and proactively working to eliminate those churn risks
- Stepping into different roles (such as customer training or support) when the time calls to help our team provide an exceptional customer experience

Bottom line - you will view every interaction with our customers as an opportunity for education and consultation, applying a hospitality mindset and approach while serving our customers.

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