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A leading technology consultancy specialising in user innovation and experience

Service Architect

£60k – £70k
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Keytree is currently recruiting a Service Architect to join its expanding Managed Services team. You will be part of a fast-paced, entrepreneurial team responsible for delivery to a growing number of Managed Services teams and clients. Part of the role of Service Architect you will work with the Sales Director to respond to RFPs, deliver sales presentations and write Statement of Works. You will provide guidance on best practice, service organisation design, service management process & procedure definition and customer engagement presentation & workshops and much more. The successful applicant will ideally have experience with SAP if not they must have experience with application support.

The role is based in our Central London Head office with occasional travel to client sites.

Required Experience:

  • Managed Service design for pre-sales and as part of chargeable delivery
  • Ability to design, cost, price, present and implement a support solution
  • Extensive knowledge of ITIL, CMMI and other industry standards
  • Knowledge and experience of support tools, processes and organisational design
  • Thought leadership on best practice on Managed Service
  • Highly experienced in Applications Support/Management preferably SAP, Oracle, Microsoft Dynamics
  • Experienced manager, with excellent communication skills
  • High influencing skills up to CIO level
  • Ability to drive on-going roadmap process with clients
  • Experience in working with blended local, near shore and offshore capabilities
  • Experience in managed service solutions that encompass tiering
  • Knowledgeable and experienced in TUPE

Desired Experience:

  • Experienced in Dev-ops and agile preferred but not essential
  • Experience of working with hyper scalers- Azure or AWS
  • Consultancy experience highly desirable

This is a permanent opportunity offering a great salary, exciting client projects and opportunities for growth and progression.

Direct Applicants Only

Company Information

Keytree helps companies become leaner, faster and more agile with our award-winning team of SAP experts and beautifully designed applications. The way we work sets us apart. Our multi-disciplined teams are built on a foundation of communications and accountability. We are driven by innovation and a passion for design and great user experience.

At Keytree we work with our clients to understand their business goals and solve their problems using our technological and industry expertise.

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