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Real-time social media tracking

Account Executive

$50k – $60k
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Are you inquisitive?
Do you enjoy meeting new people and helping them solve problems?
Are social analytics appealing to you?

If you’re interested in building and maintaining relationships with names such as Spotify, Google or United Nations, then Keyhole may be the place for you.

Keyhole is a leader in helping organizations measure the impact of their social media campaigns, and we're growing fast! We’re looking for an Account Executive to join our team.

At Keyhole, interacting with our Sales team is the first and most-important touchpoint for our customers. This person is the face & voice of the company and sets the standard for how our clients perceive our platform. You are responsible for creating a positive end-to-end experience for clients, this includes speaking with our high influx of inbound leads, demo-ing, onboarding users, providing ongoing support, and be a Keyhole expert so that you can continue to educate our users.

The customers you’ll engage with are marketers, advertising agencies and social media managers focused on finding insight from their social media efforts. You are the first to hear from our awesome clients about their campaigns and research projects and you get to help make them happen with Keyhole.

How does being a part of choosing the next Crayola colour name sound? Or helping filter through Grammy nominations or Fashion Week posts with clients? Ever thought Amazon would be reaching out to YOU for help? These are just some of the cool things our Success team gets to work on. Wait until you find out some of the other kickass clients we get to work with!

Are you excited? Great. Now read on to see if you’ll be a fit.

* Engage with potential customers by responding to queries, conducting product demos and closing deals
* Help prospects get the most out of Keyhole by choosing better fitting plans
* Monitor individual performance and sales metrics and be able to report on them weekly
* Assist in the management of the Sales and Support inbox and jump on calls with users
* Onboard customers and identify new and better ways to help them be successful
* Proactively reach out to existing customers to make sure they’re not facing any challenges
* Generate feedback from customers to continuously strengthen the product

* You have a way with words and the ability to sell and build lasting relationships with people
* Ability to understand and explain technical concepts to both technical and non-technical audiences
* A 'get shit done' attitude
* Self starter with proven initiative - Have an idea? Don’t wait for others, get started!
* You take ownership over your work and your customers know that you’re accountable
* You’re empathetic and know how to think like the customer; you believe that your customer’s success is your success
* Have at least one good joke prepared at all times (dad-jokes welcome)

* 2+ years of sales experience and/or customer success
* Great understanding of social media platforms and experience with social tools
* Detailed understanding of customer engagement metrics and proven track record of driving results
* You have a talent for solving sticky situations, creating consensus and turning customers into raving fans
* Ping-pong or foosball skills

You get the perks that big companies can't offer:
* Awesome experience working for a fast-moving startup
* Ability to see your ideas and suggestions come to life in a company - Our media wall? That was a passion project that ended up being included in our actual product to all users
* Exposure to other brilliant minds -- we share office space with 30+ other startups and young professionals (most employees under the age of 30)
* Weekly career development workshops located on site
* Team activities and weekly lunches
* Bucket List Bonus
* Did we mention unlimited coffee all day?

This position is ideal for motivated people looking for a rewarding role working for a fast paced startup.

Phew! You made it to the end, congrats! If this sounds like an exciting role for you and you’d like to be a part of the movement, then apply via AngelList and let us know why you would be a good fit.

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