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Helping you enjoy a healthy and sustainable life.

Customer Experience Associate

$12k – $36k • 0.02% – 0.05%
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We are looking for a Customer Experience Associate to join our team and help drive a subscriber-centered culture. You’ll be on the question-and-answer front lines, using your guru-level knowledge of kencko, health and wellness. That means learning and communicating your expertise in ways that cater to a variety of different learning styles. This role requires a whole lotta creativity—and plenty of spunk and positivity to boot. Most importantly, you’ve got to be able to think on your feet—even when the terrain gets rough.

What you’ll do:
• Serve as the primary point of contact for all kencko subscribers.
• Respond to a variety of technical and non-technical inquiries as quickly and accurately as possible across several platforms.
• Stay in communication with each customer until their issues are solved.
• Monitor and track support cases within kencko’s help desk and customer relationship management (CRM) systems.
• Help resolve and track shipping related issues with carriers and internal team.
• Ensure the happiness of all kencko customers.

Who you are:
• An empathetic innovator who sees through the eyes of a customer
• Excellent writing, grammar, and people skills
• Native or bilingual proficiency in English
• Experience working in a customer-centric environment that offers world-class service
• Able to manage time and multi-task effectively
• Inquisitive and always looking to iterate on and improve existing processes
• Can collaborate positively with a fast changing environment
• Reliable and productive with demonstrated follow-up
• Excellent organizational skills
• Your dream is to join an early stage startup building great products that your friends and family will love

Nice to have:
• Passion for health and wellness; interest in or knowledge of the food industry
• Knowledge of working in the technology sector and/or for a health and wellness company a plus
• Additional language competencies a plus
• Based in Lisbon

Meet your team

People you would work with in this role

Ricardo Vice Santos

Avatar for Ricardo Vice Santos
Entrepreneur (Spotify, Roger, Reaction.cam, Kencko)
Quick and independent self-starter with two-sided marketplace and lean start-up experience @Lofty @TheRealReal · @Columbia University

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