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On-demand Repairs/Maintenance Network for Residential-focused Enterprises

Customer Success Specialist

$40k – $70k • 0.01% – 0.02%
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Job Overview:
We are looking for a customer success champion to join our quickly growing team. You will develop positive relationships with our customers and guide them to success with Keepe. You will directly impact Keepe’s success as we continue providing extraordinary tools and service to our customers.

What We Do:
Keepe is reshaping the rental property marketplace. We develop technology and services that connect residential Property Managers with licensed contractors and handy-people for quality repairs with same-day service. With Keepe, Property Managers have the resources they need to continue to expand their business. Inside the office, we believe in balancing a strong work ethic with a compassionate eye for our customer's needs, while occasionally slipping out of the office early for team happy hour.

What You’ll Do:
You will create inroads with customers to foster strategic and long-term relationships. The Customer Success Specialist's role is to oversee a portfolio of customers, develop new business from existing clients and recommend possible areas of expansion.

Responsibilities:
- You will collaborate with the Customer Acquisition team to successfully onboard each customer and guide them through their journey with Keepe.
- You will work with new and existing customers to promote the Keepe brand, maximize market share per account, and remove obstacles in order to cultivate long-term sustainable and strategic relationships.
- You will build brand loyalty, establish trust and rapport.
- You will review account level and geographic trends to identify areas for continuous improvement, to drive ongoing customer engagement, and to stay ahead of any potential barriers.
- You will be the voice of the customer, identifying their needs and areas of improvement in terms of communication, process and long-term product planning, relaying and prioritizing the information with the leadership team.
With the help of the executive team, you will research and implement Client Success Management (CSM) solutions to continually improve our internal processes.

Qualifications:
- Bachelor’s degree in a relevant field and/or 1-4 years relevant work experience
- A real passion for relationship building and collaborative problem solving
- The ability to communicate well with customers via email, phone calls, and in-person meetings
- Goals-driven self-starter that drives continuous growth and improvement
- Has the organizational skills to implement a customer success framework
- Ability to think big and fast while making adjustments along the way
- General knowledge of residential home repairs and construction is a plus
- Previous startup experience a plus

Benefits:
We are headquartered in the heart of Seattle, offer health, vision, and dental benefits, as well as a parental leave policy and unlimited vacation time.

Here at Keepe, we embrace diversity, and we are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Location
Seattle
Job type
Full-time
Visa sponsorship
Not Available
Hiring contact

Rishi Mathew

Avatar for Rishi Mathew

Keepe at a glance

On-demand Repairs/Maintenance Network for Residential-focused Enterprises

Keepe focuses on B2B, Marketplaces, Property Management, and Local Based Services. Their company has offices in Seattle. They have a small team that's between 11-50 employees.

You can view their website at http://www.keepe.com or find them on Twitter, Facebook, and LinkedIn.

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