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On-demand Repairs and Maintenance Network

Operations Coordinator

$35k – $40k • 0.1% – 0.2%
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Job Overview:
We are looking for an operations lead to join our small-but-mighty crew, continuously driving efficiency in our operations and making our customers and suppliers happy on a day-to-day basis. You will directly impact Keepe’s success as we continue providing extraordinary tools and service to our customers.

What We Do:

Our vision is to reshape the property maintenance marketplace. As an Operations Team, we focus on scaling the transaction by leveraging technology and processes to squeeze out inefficiencies along the way. In parallel, we deliver superior service to stakeholders in an industry not accustomed to caring.

What You’ll Do: You’ll be overseeing the marketplace operations for a specific cohort with a primary focus on growth. The indicators of ongoing success include optimizing the project fulfillment rate by balancing demand with supply and a knack for customer support.

- Oversee the active marketplace on a day-to-day basis
- Coordinate demand and supply in real time
- Stabilize (clear) demand/supply daily
- Shrink “work-in-progress” inventory
- Minimize the number of touches per project
- Understand and apply queueing and operations theories to optimize the workflow, reducing bottlenecks and inefficiencies
- Communicate with all stakeholders (Tenants, Property Managers, and Technicians) to provide support in driving completed transactions. You’ll need to be aware of how to communicate enough, but not too much
- Operate in our CRM for pipeline management
- Activate our existing base of supply on a day-to-day basis
- Be the point of contact for any in-market escalations that need prompt attention
- Find process improvements through data and intuition

What You’ll Need

- Ability to think and act quickly in a fast-paced environment
- Communication skills, with the ability to interact and connect with many types of personalities
- Ability to quickly and efficiently problem solve and troubleshoot - if you don't know the answer, you know where to look and who to ask
- Ability to identify pain points and propose solutions
Scrappy, driven by results and independent
- Eagerness to roll up your sleeves and dive into the details that others may miss
- A sense of urgency, initiative, and persistence
- Ability to manage and prioritize multiple tasks & relationships



KPI’s
- Job completion rate (jobs completed/jobs received)
- Time in job pipeline
- Keeper utilization

Qualifications:
Bachelor’s degree in a relevant field or 1-3 years relevant work experience.
A real passion for operations and program management.
The ability to maintain high customer engagement

Benefits:
Offices in the heart of Seattle
Health, vision, and dental benefits

Here at Keepe, we embrace diversity, and we are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Meet your team

People you would work with in this role
Co-Founder/CEO @Keepe. Led Growth, Mktg and Product at RealNetworks. Built strategic partnerships. Grew Revenue and Users. MBA, MS-CS, BS-EE.

Armand Pizzicarola

Avatar for Armand Pizzicarola
Via
Supply Management and Growth @Keepe • Co-Founder of Gridlee (acquired), StartupChile G11 • #music • Supply Growth • Marketplaces

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