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Housekeeping Operations Manager

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Kasa is looking to add a highly motivated individual to join our Property Operations ("PropOps") Team, ideally on the west coast. As a Housekeeping Operations Manager, you will source independent housekeeping vendors to clean Kasa’s rental units and coordinate quality assurance efforts to ensure our existing vendors maintain a high standard of unit cleanliness and quality across a region of Kasa's portfolio. Your goal will be to guarantee that our apartments in your region are consistently in the most presentable and comfortable state possible when a guest arrives.

Who We Are

Kasa is enlightened hospitality: high-end home-like apartments featuring a tech-enabled seamless check-in process and personalized virtual service; all at a great value relative to accommodation alternatives.

We want our guests to not just stay with us but truly settle into our Kasas while traveling. Unlike a typical hotel, our rooms are inside luxury apartment buildings and use connected devices to provide our guests with a seamless virtual check-in experience. Although our virtual front desk is not at the physical location of the apartments, it strives to be more knowledgeable, attentive and personalized than a traditional hotel front desk. Said differently, our team might be out of sight, but our guests are never out of mind.

We have Kasas all over the country (17+ states) and are expanding into new markets every day.

The Role

We’re looking for a systems savvy person who understands what we’re all about: helping travelers feel at home in a new area. Your goal will be to create a positive, lasting impression of Kasa so guests come back to stay with us again and again. You'll be accountable for sourcing and retaining independent housekeeping vendors in our new markets, communicating with our existing vendors to ensure their teams maintain a high standard of unit cleanliness, handling inventory requests, resolving operational issues, coordinating with our Guest Experience team to ensure our apartments are always ready for guests, and taking initiative to find ways to improve our guest experience.

You’ll primarily work virtually and remote, with occasional visits to apartments in your region. There will likely be some travel involved for recruiting, training and quality assurance purposes. Though the work is remote, we are building a team that is collaborative, dedicated and passionate.

  • Contribute to building systems and processes that allow you to efficiently audit cleaning quality and measure success of housekeeping vendors
  • Resolve both housekeeping vendor and in-unit issues quickly and to mutually-beneficial outcomes
  • Manage supply ordering efforts and develop inventory structure for our properties
  • Source and retain housekeeping vendors in new markets
  • Create internal checklists and quality assurance materials that will promote consistency across properties
  • Communicate with housekeeping vendors and utilize internal tools to maintain Kasa quality standards across unit portfolio; audit vendor performance to ensure standards are continually met
  • Oversee team transitions as necessitated
  • Understand housekeeping challenges and work towards optimized solutions
  • Complete other tasks as needed to guarantee that the Property Operations Team is efficient, successful and celebrated

Who We’re Looking For

— You have 2+ years of operations experience

— You have managed a cleaning team or possess other applicable management experience

— You pride yourself on your communication and organizational skills

— You love new challenges and are a solution-oriented problem solver

— You have experience working for an early stage startup or are adaptable by nature

— You’re reliable, calendar-conscious and follow through on what you promise

— You're proactive by nature and act decisively when needed, especially in a pinch

— You're lighthearted and can handle personnel issues with a calm and positive demeanor

— You enjoy technology and are eager to learn, teach and help develop new systems and platforms

— You're flexible in your schedule and can help fill gaps on a team calendar when needed

— You’re a team player committed to uplifting your coworkers and the company

— You are available to work 40+ hours a week, including Saturdays and/or Sundays as needed

We hope to hear from you soon!

Team Kasa

Requirements

• Bachelor's Degree

• 2+ years management experience

• 1+ years hotel / housekeeping experience

• 1+ years project management experience (preferred)

• 1+ years quality assurance experience (preferred)

• Fluent in Spanish (preferred)

Benefits

  • Health Coverage: Medical, Dental, and Vision coverage, with generous employer contribution and a free One Medical membership.
  • Remote Work: with Flexibility as a core value and over three quarters of the team remote, Kasa employees are able to work from anywhere. Less time commuting, longer weekend trips, and more time to accomplish deep work without distraction. Naturally, occasional in-person time is required for key meetings and gatherings.
  • Flexible PTO Policy: Full time Kasa employees don't accrue vacation, we encourage people to take time off as they need and see fit, ensuring that it's not disruptive to their work. Sick days and personal days also fall under this policy, just be sure to communicate with your manager around taking time off.
  • Kasa Travel Credit: All our employees are encouraged to use Kasa's during their own travel! Kasa employees get $2,000 per year to stay with us in any of our locations (over 35 cities!), plus a 50% discount on any nights beyond that.

Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need.

Location
San DiegoRemote
Hires remotely
Everywhere
Job type
Full-time
Visa sponsorship
Available
Hiring contact

Roman Pedan

Avatar for Roman Pedan

Kasa Living at a glance

Kasa Living focuses on Real Estate, Hospitality, Commercial Real Estate, and Real Estate Technology. Their company has offices in New York City, San Francisco, Austin, and St. Louis. They have a mid-size team that's between 51-200 employees.

You can view their website at http://www.kasa.com/ or find them on LinkedIn.

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