Avatar for JustCall

Cloud phone system for CRM, Helpdesks, Slack and Intercom

Customer Success Associate

₹2.4L – ₹3L
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JustCall is a fast growing B2B software startup based out of Noida, India. We have over 1500 customers around the world. We are growing 300% year on year for last 2 years and are profitable. So, we are expanding our team rapidly to further accelerate our growth.

As Customer Success Associate, you will play a key role in helping us retain our customers and expand our existing accounts. As a customer-centric company, you will play a key role in the growth story of our company.

Role & responsibilities:
- Help new customers with on boarding and account setup
- Give product demos and training to new customers
- Proactively connect with customers to make sure they are not facing any
problems with their accounts
- Monitor usage and help engineering team with improving the product
- Spread awareness about our premium features among our existing
- Play vital role in account expansion and retention Skills:
- Brilliant communication skills
- Strong hold on English language (written and verbal)
- Strong analytical skills

Reasons to join our team:

1. Great work and growth opportunities
2. Friendly work environment
3. Learning opportunities
4. Best-in-industry annual raise & bonuses
5. Annual Trips (last year we all went Goa 🏖)
6. 360 degree growth - learn how to build a business from scratch and scale it.

Send your resumes at hr@saaslabs.co

Meet your team

People you would work with in this role

Santa Singh

Avatar for Santa Singh
Sr. iOS & Web Developer @JustCall
Software Engineer @SaaS Labs

JustCall at a glance

Cloud phone system for CRM, Helpdesks, Slack and Intercom

JustCall focuses on Sales and Marketing, Sales Automation, Customer Support Tools, and Call Center Automation. Their company has offices in India and United States. They have a small team that's between 11-50 employees.

You can view their website at https://justcall.io or find them on Twitter, Facebook, LinkedIn, and Product Hunt.