Ask, connect, save. Linking you to real experts to really answer your questions
Japanese - Technical Support Engineer
Do all things technology fire you up? We invite you to join a community of professionals who answers Tech category questions on JustAnswer. (justanswer.com). You will be part of our in-house quality expert support team, answering and resolving questions related to personal computers(PC) that have been passed over by our Experts due to complexity, skill gaps, confusion or time of day. Your responsibilities will include.
• Respond, diagnose, and accurately resolve tech(PC category) questions online, on the phone, and remotely.
• Deliver consistently high-quality customer service and maintain strong operational metrics (low refund rate, minimal response time, quality solutions, maximum productivity, etc.)
• Identify trends in customer questions and make recommendations to the Expert Ops team on recruiting, training, and communication gaps.
• Strong computer skills needed to research, diagnose, troubleshoot and identify solutions.
• Minimum 3 years of relevant employment experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Minimum 3 years of experience in Customer Service
• Hands-on experience with Windows/Mac OS Environments.
• Familiarity with remote desktop applications and help desk software.
• Good understanding of computer systems, Printing/scanning devices and other tech products.
• A degree in Computer Science or similar field.
• Professional IT certification (e.g. CompTIA A+, MCSA, MCSE, MCSM, MCM, MCA, Network +,ITIL)
• Excellent written and oral communication skills in English.
• Strong telephone, chat and email etiquettes.
• Passion for Quality Customer Service and ability to handle difficult customers.
• Self-motivated and driven.
Catered lunches on Tuesdays and Thursdays
We are innovative
We're constantly learning, creating and adapting. We value disruption that makes a difference.
We are lean.
We always do more with less. Communication, meetings, resources. We embrace lean testing and the learning we gain.
We are courageous.
We take risks and challenge the status quo. It's okay to make mistakes but we recover fast. We're not afraid to question decisions and directions, no matter where they come from.
We are data-driven.
At JustAnswer, data decides, not egos. Letting the data speak keeps us customer-focused and lies at the heart of our company.
We are humble.
We're not big on fancy titles or corner offices. The best idea, from anyone, always wins.
JustAnswer at a glance
JustAnswer focuses on Consumer Internet, Internet, E-Commerce, Professional Services, and Q&A. Their company has offices in San Francisco and Bengaluru. They have a large team that's between 201-500 employees. To date, JustAnswer has raised $50.7M of funding; their latest round was closed on October 2012.