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Organising Indian food and grocery ecosystem using technology, data science, and design

Application Support Engineer

₹3L – ₹5L
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As an Application Support Engineer at Jumbotail you will

REQUIREMENTS

We are looking for leaders at all levels who have the hunger to work with some of the smartest people, who are driven by a sense of purpose, and who wish to leave a legacy in their respective
domains and among their professional fraternity. We are not just building apps or tech platforms but rather building distributed ecosystems connected through intelligent technology that can change the face of the food and grocery consumption pipelines in India, forever, for the better.

An ideal candidate for this role is someone who has-
● Graduate/ PG with computer science background with 65% & above throughout
academics is eligible to apply.
● Must have a strong understanding of remote tools and networking.
● Experience with SQL and Java knowledge is a plus. (current and supported versions)
preferred.
● Must have the ability to work on multiple assignments, prioritize, and resolve issues in a
timely manner within a high-pressure environment.
● Ability to discuss technical concepts with non-technical customers, deal tight timelines and
demanding constraints needed.
● Be the primary touch point between Jumbotail product users and our Tech team to resolve
any issues and concerns raised.
● Troubleshoot and fix production issues in a structured manner in a well defined SLA.
● Independently analyse production data to diagnose and analyse discrepancies in systems.
Work towards the recovery.
● Proactively automate manual tasks through scripting.
● Provide feedback from customers and users to the core engineering team.
● Maintain ongoing record of problem statements and resolution activity in an on-call tracker.
● Develop and own monitoring solutions for production and non-production applications and
systems. Specially Database and Servers.
● Working with employees to identify product related problems and advising on the solution.
● Provide software support to the internal teams when they have any issue and
Troubleshooting technical issues usings programing languages.
● Have to keep a log of records, employee queries and analysing logs so we can spot
common trends and underlying problems.
● Updating self-help documents so employees can try to fix problems themselves.
● Technical Support activities(Level 1 & 2) include, Call-logging, Information capture,
Entitlement Verification, Providing scripted solutions, Problem Diagnosis, Problem Isolation,
Providing advice on system usage, Application of broad product knowledge for
troubleshooting, Escalation-Management, Updating database and creating new scripts.

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