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An established global leader in business matching technology and event data analytics

Customer Success Manager (Singapore Office)

$35k – $50k
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We are looking for a Customer Success Manager to help our customers get value from their partnership with Jublia, ensuring that we can drive increased value at their events. This includes understanding the customer’s needs, KPIs, managing customer satisfaction, and ultimately helping the customer benefit tremendously from the use of Jublia technology. A key aspect to success is to form a relationship of trust with Jublia's customers, anticipate needs, and act with agility, flexibility and integrity.

> Taking ownership for the use of Jublia products throughout clients’ organizations with a strong knowledgeable of our data, methodology, and visualization tools and be able to explain these to stakeholders

> On-going continuous event support via telephone, instant message, and email; gathering clients' and end-customers' feedback for the continuous improvement of Jublia platform

> Working with key Jublia clients to collaboratively create successful case studies and testimonials

> Spot trends from our data analytics tool to carry out operations while managing client expectations

> Team up with Jublia product team to address and fulfill clients' needs

Requirements:
> 1 year of leadership in an organization OR two years of Customer success, Servicing or Operations experience

> Excellent time management and being able to handle multiple deadlines simultaneously

> Proficient with web application usage and handling data using Excel (or similar tools)

> Experienced working with and supporting international customers over email, telephone and instant messaging

> Data analysis experience preferred

> Fluent in English and preferably Mandarin

Jublia at a glance

An established global leader in business matching technology and event data analytics

Jublia focuses on South East Asia, South Korea , China, Global, and United States. Their company has offices in Singapore, United States, Shanghai, and Seoul. They have a small team that's between 11-50 employees.

You can view their website at https://jublia.com

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