Avatar for Jou Sun

Farfetch for Groceries

Operations & Customers Experience Expert

¥120k – ¥350k
Apply now
Join JouSun.com to revolutionizes how the world eats. We are a fresh food marketplace that allows quality farmers and food makers to list and sell their products to customers. We champion 100% traceable and direct from source. This way customers know exactly how their vegetables are grown, and food makers can make a sustainable living.

As Jou Sun’s Community Optimization Expert, you are tasked with delighting Jou Sun’s network of customers, merchants and partners. This includes managing live daily operations, as well as collecting data and analyzing data to help management strategize retention efforts.

<<What You’ll be Doing:>>

Improve efficiency of operations with innovative workflows and working with tech team to design with new tools

Manage logistics provider and product vendors to ensure on time delivery of orders

Handle customer inquiries and messages, refunds and redeliveries

Track and analyze customer satisfaction and on-time delivery statistics

Maintain billing and financial accounts of services rendered by logistics provider

Miscellaneous customer service and growth hacking related tasks to support your teammates



<<What You Should Already Have:>>

Relevant work experience in customer service, operations or logistics

Excellent communication skills in English and Cantonese

Ability to work with tight deadlines in a fast-paced environment

Attention to detail and an analytical mind

Proficiency in Excel

Interested in food culture, farming or cooking is a plus

Eligible to work in Hong Kong without Visa



<<What You Can Expect from Us:>>

Startup culture with a fun and collaborative work environment

Space for you to learn and contribute creative ideas

Chance to improve how the world eats

Competitive salary and medical insurance

We have a flat company structure and hyper fast-pace work culture that promotes innovation, teamwork and social consciousness. To apply email work@jousun.com with subject “Community Engagement: Customers & Vendors”, attach your CV and tell us why you are applying.

We will keep your information confidential and only use it for recruitment related purposes.

Jou Sun at a glance

Farfetch for Groceries

Jou Sun focuses on Food and Beverages, Marketplaces, E-Commerce Platforms, and Logistics. Their company has offices in Hong Kong. They have a small team that's between 1-10 employees.

You can view their website at http://jousun.com

Similar jobs to Operations & Customers Experience Expert at Jou Sun