Avatar for Josh.ai

AI for the Home

Technical Support Specialist

$30k – $50k • 0.0% – 1.0%
Apply now
Job Overview:
Josh.ai is searching for an individual with strong technical and communication skills to provide support for our partners and customers. The right candidate must be a true team player driven to go the extra mile to solve a customer issue.

Essential Job Functions:
-Have a passion for helping customers and partners through outstanding technical assistance.
-Proactively take ownership of open issues and champion them with management and the engineering team.
-Take pride in the details of each engagement by maintaining service status and keeping our partners and internal team informed of issue status until resolved.
-Provide regular issue and trend reporting to help the engineering team understand the challenges and overall customer experience.
-Troubleshoot customer issues to validate product defects.
-Define and develop materials that enhance your peers understanding of products, procedures, and Customer Support tools.
-Take pride in supporting customers and recommend ways to improve our self-help tools

Required Skills:
-Strong written and verbal communication skills.
-Inquisitive, bright & creative troubleshooter.
-Ability to translate complex concepts into consumer-friendly and partner-friendly engagements.
-Critical and analytic minded to determine issue trending and root cause.
-Great attention to detail and careful project organization.
-Reliable work ethic and experience with meeting tight deadlines.
-Empathizes with customer issues and quick to pick up the phone to help solve them.

Preferred Skills:
-Bachelor’s degree in a technical field.
-3+ years prior experience in equivalent support role.
-Experienced with home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software.
-Experience with GoogleDocs or MS Office productivity and communication tools required; experience with Jira, Slack and Zendesk are pluses.
-Knowledge of Mac/PC, Android and iOS operating systems strongly desired.
-Passion for smart home, voice control and AI technologies

Applicants must be authorized to work in the U.S.

More jobs at Josh.ai

View all jobs

Backend C++ Josh Software Engineer

Apply now

Senior Fullstack Developer

Apply now

Cloud Infrastructure Engineer

Apply now

Software Engineer - Natural Language Processing

Apply now

Android Application Developer

Apply now