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An integrated platform to power the best mental health care

Experience Associate

$30k – $35k
Apply now
OVERVIEW
reflect (w​ww.joinreflect.com) ​is a mission-driven, early-stage startup changing the way people think about mental health.
We believe everyone can benefit from talking to someone. Finding the right therapist shouldn’t be so hard. We’ve made it easier thanks to a unique algorithm-based matching process that allows you to try several matches for free. 90% of those who use reflect find someone they like.

Since our launch in 2016, we’ve quickly grown to be the largest platform of self-pay therapists in the SF Bay Area, and we’re excited to continue helping others live happier and more resilient lives.
We’re looking forward to connecting with those passionate about achieving this lofty goal and potentially working together to make a difference in the lives of millions.

reflect completed the 500 Startups Seed Accelerator Program in June 2018. #500STRONG

HIGH LEVEL ROLE
As an experience associate with reflect, you will join a fast-paced team and immediately have impact improving the lives of those we serve.

This role will support a variety of functions:
- Customer experience -- help create amazing experiences for clients and therapists to make the process of finding a therapist easier and more effective for clients who are new to therapy
- Operations -- work with the team to create+analyze basic metrics and reports to support data driven operations as the company scales
- Therapist Community Management -- Energize and support a community of top therapists with a monthly Newsletter and occasional in-person events

SPECIFIC RESPONSIBILITIES
- Work alongside our founder to help new clients easily and seamlessly find the right therapist throughout reflect’s matching process
- Thoughtfully engage reflect therapists and identify training opportunities to support a world-class platform
- Brainstorm and test new projects that support clients in building successful therapeutic relationships -- including creating engaging content, refining our onboarding flows, etc.
- Perform data analysis to identify opportunities to improve our experience, and track and measure their success over time
- Collaborate with the founder and our full-stack engineer to define opportunities for product to support experience

SKILLS
- Are motivated by impact and purpose and have strong interest in mental health, digital health, and/or startups
- Enjoy creating amazing experiences to surprise and delight others
- Are self-motivated and able to proactively create structure within a fast-paced, fluid environment
- Possess strong analytical skills and an interest in tackling complex business problems

This role offers ample opportunity to grow and learn from others. We are also open to remote team members if there’s a strong fit.

QUALIFICATIONS
- 2+ years of customer facing experience, preference for B2C experience
- Outgoing personality and professional attitude
- Have a can-do mentality and strong attention to detail
- Bachelor’s degree
- Please note: This is a contract role with potential for growth as a full time hire
- Contact hiring@joinreflect.com ​if you’re interested in learning more.

Let's reflect!

reflect at a glance

An integrated platform to power the best mental health care

reflect focuses on Healthcare, Startups, Health and Wellness, and Mental Health. Their company has offices in San Francisco. They have a small team that's between 1-10 employees.

You can view their website at http://www.joinreflect.com or find them on Twitter, Facebook, and LinkedIn.

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