Avatar for Lane

The workplace experience platform.

Customer Success Manager - US East 🤝

$70k – $80k • No equity
Apply now
Who we are:
Lane was created to change the way people interact with the places they work and the people they work with. That change begins with us. Here at Lane, we are a team of collaborators, re-engineering the nature of work and inventing the technology that complements the modern workplace. We are charting our own course. That’s why we’re creating a team that will be equally equipped to solve the problems of tomorrow as they are to solve the problems of today.

What we do:
Lane is a vastly powerful platform for workplace ecosystems. We are the simple solution to complicated demands. Property managers, employers, and the modern professional deserve a workplace experience that is seamless, connected and builds a community. This includes optimized amenities, timely communication, exclusive perks, building information and much more. Lane connects all the individuals, processes and technologies that make a workplace work.

Who you are:
* You have at least 4 years of experience in client-facing Customer Success, Community Management, or Account Management preferably in an enterprise SaaS business
* You thrive in an autonomous environment
* Positively realistic with a meticulous attention to detail
* The kid who always asked “Why?” too much
* Happy to travel at least 1 week per month across North America with a focus on the US East  
* Self-starter who knows how to prioritize and problem solve
* Ability to work across teams in a fast-paced startup environment both remotely and in-office
* You are customer-centric and naturally curious
* Ability to communicate technical requirements and able to understand the importance of them and their business impact

We’re counting on you to:
* Become an expert on the Lane platform and commercial real-estate tenant engagement practices
* Conduct regular site visits to client properties across North America to execute onboarding and launches 
* Establish and run regular status meetings with clients
* Provide recommendations, best practices and on-going support
* Generate client reporting and conduct ongoing business reviews
* Identify opportunities for expansion
* Maintain a detailed record of client interactions, projects and progress
* Coordinate with internal support/training teams to deliver additional client training as required 

You will:
* Own: the accounts of various clients who range in location, size, operations and needs.
* Teach: both the CS team and wider company your industry findings from working directly with asset managers, property managers and other key contacts.
* Learn: about the proptech industry, the commercial real estate industry and how Lane is transforming those spaces for our clients.
* Improve:  our quality of relationships between our internal team and our clientele. Ensuring that we are providing the most effective and efficient support in a timely manner. 

What you'll enjoy about Lane:
* High growth - Lane has tripled in size this year and plans to do it again in 2020. You will wear many hats, be a crucial part of company growth and take on new initiatives from scratch.
* Work in a creative, downtown office space. Comfort and inspiration are a must at work. 
* A stacked leadership team. Our core leadership team is equipped with unmatched industry knowledge and unique past experiences.  They are always accessible and eager to work directly with the entire team.
* Self Development & Education Fund. Never stop learning! We support and subsidize many conferences, classes and books.
* Opportunity to grow and expand within Lane. No closed door policy here. If you are interested in something, join the meeting!
* Health Care Coverage. We want our team to be happy and healthy :) 
* Flexible vacation and sick days.
* Work from home from time to time, because winter sucks. 
* New Macbook on the first day!
* Regular Friday lunches with the team.




Your application will be reviewed by Kate (she's real - not a bot 👩‍🦰). Kate is looking forward to learning about your past experiences and your future goals. She will get back to you in 48 hours.

More jobs at Lane

View all jobs

Support & Education Associate 💡

Apply now

Office Manager 🗂

Apply now

Onboarding Manager 🏢

Apply now

Senior Product Designer 📐

Apply now

Senior Developer - React Specialization ⚛️

Apply now

Senior Developer - Node.js Specialization 🔰

Apply now