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IRIS CRM is Salesforce on steroids for the payments industry

Rare Opportunity: Software Chat Support Specialist

$40k – $60k
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IRIS CRM is not a typical CRM, our platform is designed specifically for the payments industry and is the reason that we have won numerous awards, and maintain a very high client retention ratio.

IRIS CRM is a cloud-based platform, accessed through a secure website built and hosted by IRIS CRM, a certified PCI Level 1 Compliant Service Provider.

IRIS CRM customers are payment processing organizations registered with Visa and MasterCard, called ISOs, whose job is to compete with names like Stripe, Square, and PayPal for their market share of electronic commerce in North America.

IRIS CRM is responsible for providing the business management CRM along with transaction reporting services that ISOs rely on to manage more than 325,000 active businesses each month.

Our team is diverse and distributed, made up of executives, engineers, sales and support staff members. IRIS CRM believes in delivering superior customer support to our ISO clients and IRIS CRM is on a mission to partner with you to help achieve our mutual goals for success.

Related IRIS CRM links:

About Us: iriscrm.com/aboutus

LinkedIn: linkedin.com/company/integrated-reporting-is-simple-iris-

Facebook: facebook.com/iriscrm

AngelList: angel.co/company/iris-crm



RESPONSIBILITIES include but are not limited to:

• Providing inbound multi-channel support for clients that need help with navigating and administering their CRM

• Responding to incoming support chats, implementation assistance requests, and bug reporting through JIRA

• Navigate IRIS CRM’s Knowledge Base (help.iriscrm.com) to help troubleshoot issues and providing solutions

• Professionally and effectively answering questions for clients and asking for product training when needed



COMPENSATION AND BENEFITS:

• In-depth training of the IRIS CRM product and the payments industry

• You will learn about new technologies used by software developers

• Eligibility for participation in the company Cigna PPO medical insurance plan

• Eligibility for participation in the company 401K plan

• Unlimited complimentary snacks and refreshments stocked by Fresh Direct

• Attending company events, conferences and appreciation days

• Ability to create and contribute ideas in an open environment

• Convenient location in Bay Ridge, Brooklyn right near the R train

• Wearing what you want to work
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Cigna ppo insurance

Roth 401k with matching and profit sharing

Amazon fresh pantry & snacks

Quarterly company outings

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Rare Opportunity: Software Support Specialist

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