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Customer Insights Manager$42k – $60k
The Customer Insights Manager will be responsible for turning data into insight and providing recommendations on business decisions and how to maximize customer conversion and retention using various marketing tool/software. He/she will own process improvement, tools & systems implementations, and data-driven insights.
You will work with a cross functional team to:
Utilize data analytics to spot trends and provide business with actionable insights and recommendations on how to maximize revenue and profitability
Execute, improve & maintain company performance reports & dashboards
Conduct situational analysis/predictive modeling of new pricing and marketing strategies
Collect customer data and feedback to drive product development roadmap
Contribute and drive company process improvement to equip the team with relevant data and improve efficiencies
Use tools to derive and understand customer journeys and struggles through analysis like heat mapping and A/B testing
Attend to customer inquiries, feedback and complaints via live chat, email etc.
Collaborate with product and operations team to address and fulfill clients' needs
To be successful in this position you need to be self-motivated and a genuine team player. You must be comfortable independently seeking out and implementing innovative solutions.
• Fluent in English
• Ability to analze, interpret and present data
• Familarity with marketing automation and data analytics tools
• Technical aptitude and the ability to pick up new technology quickly
• Ability to work in a VERY fast paced environment
• Good listener who can identify and translate customer needs
• Must be currently living in Singapore
• Singaporean, PR and DP holders preferred
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ipaymy at a glance
ipaymy focuses on Singapore, Malaysia, and Hong Kong. Their company has offices in Hong Kong, Singapore, Federal Territory of Kuala Lumpur, and Ho Chi Minh City. They have a small team that's between 11-50 employees.