Avatar for ION Energy

Battery Management and Intelligence

Field Application Engineer(Customer Success)

₹8L – ₹15L • No equity
Apply now
About ION

ION is a battery management & intelligence platform. We build the battery technology that is used inside of EVs like Tesla.
ION was founded in the year 2016 by Akhil & Alex who are both serial entrepreneurs. Akhil sold his last AI company to Reliance Jio for $100M+ (Haptik). ION’s technology platform is used by Battery Makers & OEMS to accelerate the development of world class batteries.


Visit Company Website: ionenergy.co



Roles & Responsibilities

- Act as a technical bridge between the R&D team and customers
- Be an expert in ION’s Technology and Product Roadmap, and be able to represent the technical depth of ION in front of the customers handling Technology Demos, Proof Of concepts for new applications
- Provide technical consultation for new projects and create technical proposals for custom engineering projects
- Create and maintain customer-facing product manuals, specification sheets, and troubleshooting guides
- Customer Relations: This is a customer-facing role. Clear and professional communications, both oral and written, with OEMs, contractors, and customers
- You will be directly responsible for Customer Success. Actively training, counseling and enabling customers to use our technology in their applications You will be directly responsible for Customer Success. Actively training, counseling and enabling customers to use our technology in their applications
- Operational performance: Manage and address customer needs and concerns in a timely manner
- Responsible for successful deployments and active usage of our BMS and Intelligence platform


Experience: 2-5 years

Job Location: Mumbai

Education: B.Tech in Electronics or Electrical Engineering



Requirement:

- Experience in Electronic & Embedded Software Engineering
- Great written and oral technical communication skills
- Past Experience in Customer-Facing / Customer Success roles (like Application Engineer, Technical Consultant, etc.)
- Experience related to Batteries design or Battery Management Systems (Preferred)


Our culture is founded on ensuring openness, extreme ownership, full responsibility and unfiltered honesty. We value excellence and look for strengths, resilience, curiosity and above all, moral fibre.

More jobs at ION Energy

View all jobs

Lead Firmware Engineer

Apply now

Electronics Hardware Engineer

Apply now

Mechanical Design Engineer

Apply now

Lead - Test & Validation

Apply now

Internship - Technical Content Writer

Apply now

Fullstack Developer (MEAN Stack)

Apply now